Senior Product Manager

About the Company

Suger supports B2B software enterprises in selling their solutions through prominent cloud marketplaces including AWS, Azure, GCP, Oracle, Alibaba, and Snowflake, one of the fastest-expanding channels for enterprise sales. Their platform simplifies the complexities involved in marketplace sales such as pricing, contracting, billing, revenue recognition, and compliance by providing an API-first revenue solution that manages quote-to-cash and marketplace workflows at scale. Founded in 2022, Suger collaborates with over 300 B2B clients ranging from large corporations like Snowflake and Intel to rapidly growing startups such as Glean and Vanta. It is a Series A company backed by Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.

Role Overview

The company is seeking an experienced Senior Product Manager to lead the strategy, roadmap, and implementation of essential components within Suger’s platform, concentrating on AI-driven automation in revenue operations. This position operates under a hybrid model requiring four days per week at the downtown office in Vancouver, British Columbia.

Key Responsibilities

• Manage the product roadmap focusing on intelligent systems that automate workflows for pricing, contracting, billing, and compliance.
• Create comprehensive user experiences for AI-enhanced workflows, emphasizing strong design principles and iterative improvement driven by customer usage data.
• Weigh customer benefits, system stability, and engineering challenges in making product decisions, collaborating closely with engineering to deliver accurate, transparent, and reliable features in production.
• Establish and monitor success metrics such as adoption rates, accuracy, efficiency improvements, and customer outcomes.
• Partner with Customer Success and Solutions teams to obtain qualitative and quantitative insights, occasionally assisting with onboarding to thoroughly grasp unique cases and trust concerns related to automation.

Candidate Profile

• At least four years of experience in Product Management or Design within technology sectors, ideally in B2B SaaS, developer platforms, or enterprise software, demonstrating strong design intuition.
• Proven experience delivering AI-driven features to market, with sound judgment on when automation should gain user trust.
• Exceptional product design sensitivity focused on interaction nuances beyond just writing requirements.
• Comfortable with technical concepts related to billing systems, APIs, data pipelines, or fintech/compliance landscapes is advantageous.
• Outstanding communication skills facilitating collaboration with engineering, go-to-market teams, and customers.
• A startup mindset with a proactive attitude, adaptability in ambiguous situations, and ownership over the product lifecycle from discovery through launch.

Compensation and Benefits

• Annual base salary ranging between $130,000 and $180,000 CAD.
• Competitive total compensation including equity plans.
• Monthly stipends for meals and transportation.
• Comprehensive healthcare coverage covering extended health, dental, vision, and life insurance.
• Opportunity to work with a distinguished team of professionals from leading companies such as Google, Meta, Salesforce, and others, focused on AI agent and infrastructure SaaS driving revenue workflows.
• Major ownership of a key go-to-market strategy pillar from the start, influencing architecture, engineering standards, and platform reliability with autonomy to make impactful decisions.
• A dynamic, flat organizational structure boasting real product-market fit and ambitious goals, enabling rapid delivery, roadmap influence, and tangible customer impact.

Additional Information

The recruitment process may involve the use of artificial intelligence tools to assist in reviewing applications, analyzing resumes, or assessing responses to identify inconsistencies or verification signals. These tools serve as aids to the recruitment team without replacing human decision-making. Final hiring choices are made by humans. Candidates may request further information regarding the processing of their personal data.