Senior Product Manager

About the Role

We are looking for a highly experienced Senior Product Manager to spearhead our product development efforts in Singapore. This role focuses on managing digital, AI-powered, and platform products from ideation through launch, ensuring alignment with organizational goals and user needs.

Key Responsibilities

• Develop and articulate comprehensive product vision, strategy, and outcome-driven roadmaps that align with corporate priorities.
• Conduct product discovery and validation via market and user research, stakeholder interviews, prototyping, and iterative feedback.
• Manage internal platforms as reusable, scalable products serving multiple teams, following platform-as-a-product principles.
• Create compelling value propositions, product concepts, and business cases clarifying user benefits, operational impact, financials, risks, and expected gains.
• Oversee the complete product lifecycle including ideation, discovery, delivery, launch, adoption, benefits tracking, and ongoing improvement.
• Utilize customer-centric design thinking to map user journeys and identify pain points and service gaps for business process transformation opportunities.
• Prioritize product features, platform capabilities, and backlogs considering user needs, technical feasibility, cost, risk, and strategic importance.
• Enhance developer experience and encourage platform self-service adoption through intuitive user journeys, support materials, and continuous usability improvements.
• Facilitate cross-functional workshops, requirement gathering, and decision-making sessions with business, technology, operations, vendors, and leadership stakeholders.
• Manage competing stakeholder interests, influencing without formal authority to ensure alignment on product scope, priorities, timelines, and outcomes.
• Collaborate with agile teams to define epics, user stories, acceptance criteria, sprint objectives, release plans, and product increments.
• Establish and track success metrics covering platform adoption, product outcomes, developer experience, operational health, benefit realization, budget use, and deliver clear reports to senior management.
• Engage and coordinate with vendors and partners to define solution options, assess feasibility, manage dependencies, and maintain alignment with product goals.
• Evaluate emerging AI applications including generative AI, prompt engineering, human-in-the-loop design, AI governance, and limitations of large language models.

Required Skills and Experience

• Over 10 years of experience in product management, digital delivery, product planning, strategy, or related fields.
• Proven ability to define and communicate product visions, strategies, roadmaps, value propositions, and business cases for digital or internal platform products.
• Expertise in platform-as-a-product concepts and managing shared technology products serving multiple teams.
• Hands-on familiarity with product discovery practices including market/user research and customer-centric design thinking.
• Capability to handle full product lifecycle activities from ideation through continuous improvement.
• Excellent stakeholder management and influencing skills including facilitating workshops and communicating with executives.
• Strong knowledge of agile frameworks such as Scrum and Kanban, including backlog and sprint management using tools like Jira.
• Experience improving developer experience and driving platform adoption via self-service workflows, onboarding, support, and feedback mechanisms.
• Comprehensive AI understanding encompassing capabilities, risks, data issues, responsible use, and product opportunities.
• Robust business acumen in operational processes, finance, benefits tracking, risk, and business transformation.
• Proven ability to collaborate with vendors, partners, and cross-functional teams to deliver aligned solutions.
• Strong written/verbal communication skills for producing concise product documentation, executive summaries, and workshop outputs.
• Change management expertise to promote platform adoption across diverse teams.
• Comfort working in ambiguity with iterative discovery and delivery approaches.

Preferred Qualifications

• Experience managing AI-powered or generative AI products, data-focused solutions, automation, or digital services in enterprise/public sectors.
• Familiarity with AI product management concepts including prompt engineering, human-in-the-loop design, governance, and large language model limitations.
• Skills in lean product, design thinking, service design, experimentation, and product analytics methodologies.
• Proficiency with collaborative and management tools including Jira, Confluence, Azure DevOps, Miro, Figma, and analytics platforms.
• Experience with cloud, data, AI, enterprise systems, workflow automation, or digital transformation projects.
• Ability to prepare high-level product strategy documents, business cases, roadmaps, investment proposals, and benefits reports.

Success Indicators

• New product opportunities are clearly defined, validated, prioritized based on comprehensive criteria including user needs and business value.
• Product visions, roadmaps, and business cases are well-understood and accepted by all relevant stakeholders.
• Consensus is achieved among stakeholders on priorities, trade-offs, and delivery plans despite conflicting interests.
• Delivery teams maintain organized backlogs, well-defined user stories, acceptance criteria, and release schedules supporting incremental value delivery.
• Key performance metrics related to adoption, experience, outcomes, operational health, and benefits are monitored and reported transparently.
• AI product opportunities are responsibly evaluated considering governance, user value, human oversight, and technical limits.