Senior IT Support Engineer (Contract)

About the Role

A well-established and expanding organisation seeks an experienced Senior IT Support Engineer to contribute to a cooperative team providing enterprise IT support and managing infrastructure projects across offices in Christchurch and Australia.

Key Responsibilities and Skills

• Deliver advanced IT support focusing on Windows 10/11, Microsoft 365 environments, and peripheral devices including laptops, desktops, and printers.
• Provide expertise in supporting audio-visual conferencing systems and meeting room technologies.
• Manage and troubleshoot hardware, software, networking, and complex end-user challenges.
• Lead and mentor junior engineers and oversee regional IT projects to enhance end-user experiences and operational efficiency.
• Utilize ITSM platforms like ServiceNow for ticket management and adhere to ITIL best practices and support methodologies.
• Drive workflow or process automation initiatives and integrate modern AI tools to boost productivity and service quality.
• Experience with device management systems such as Microsoft Intune, Autopilot, JAMF, or related MDM tools is advantageous.
• Communication skills are vital for leadership and customer-centric support delivery.

Required Qualifications and Experience

• Degree or tertiary qualification in IT, relevant certification such as Microsoft certification, or equivalent practical experience.
• Minimum six years of commercial experience in IT support, desktop engineering, and end-user computing.
• Knowledge or experience with Crestron, Qsc, or Biamp technologies is a plus or willingness to learn.

Employment Details and Benefits

• Position is a six-month contract with potential for permanency.
• Competitive hourly remuneration between NZD 60 and 75.
• Work onsite in modern Christchurch offices with free parking access.
• Collaborative team culture with professional development and career growth opportunities.
• Right to work in New Zealand and Christchurch residence mandatory.