Senior Business Analyst (Contract)

About the company

Datacom brings together people and technology to tackle problems, open up new opportunities, and create better outcomes for the communities it serves.

The team

You will join the Software Engineering team, which supports the digital technology solutions used by Datacom’s clients. The group includes a healthy mix of senior and junior people, and the culture encourages everyone to show up authentically, enjoy the work, and bring a positive attitude.

Role overview

Datacom is seeking experienced Business Analysts at intermediate and senior level to work closely with a dedicated customer and drive outcomes. This position calls for strong business analysis capability, SDLC knowledge, and the confidence to shape decisions across software engineering and digital delivery.

In this role, you may lead several platform and application development teams, coordinate team ceremonies, track delivery progress, and work with a Delivery Manager to monitor performance. You will also partner with subject matter experts to remove blockers and manage dependencies across teams.

Key work

• Lead and coordinate requirements discovery activities.
• Plan and run requirements workshops.
• Develop user personas and map user journeys.
• Prepare delivery artefacts such as use cases, user stories, prototypes, wireframes, proposals, and strategy documents.
• Work closely with Product Management and Product Ownership to keep backlogs valuable, prioritised, and well maintained.
• Help drive change that improves team performance while keeping a sustainable pace.
• Encourage a culture of openness, trust, respect, shared decision-making, and healthy conflict resolution.
• Support teams with a servant-leadership approach and lead by example.
• Facilitate daily stand-ups, estimation sessions, sprint and release planning, demos, and other team meetings.

What matters for success

This position suits someone who is committed to agile ways of working and enjoys improving customer experience on technically led projects. Strong stakeholder communication is essential, especially when eliciting needs and identifying ways to improve business outcomes.

Your background

• Experience as a Business Analyst on enterprise-level projects.
• Proven ability to influence stakeholders and improve team performance.
• Either a development background or practical understanding of the software development lifecycle.
• Strong documentation and communication skills.
• Hands-on experience with Agile and Scrum practices.
• Scrum Master experience is an advantage.

About Datacom

Datacom employs more than 6,200 people across its global offices and has deep experience in data centres, IT services, software engineering, application management, payroll, and customer service design and operations. The business values diverse talent and has a reputation for combining local values with global capability.

Additional information

This is a contract role based onsite in Auckland, New Zealand.

Requirements

Applicants should bring strong business analysis experience, solid SDLC understanding, excellent communication and documentation skills, and practical Agile/Scrum experience. Enterprise project delivery exposure is important, and Scrum Master experience is preferred.

Benefits

No specific benefits were listed in the source.