Scheduler

About All Ways Caring HomeCare

All Ways Caring HomeCare offers compassionate, personalized support that enables individuals to remain in their homes with dignity, independence, and privacy. Their services encompass personal care, nursing, older adult management, Alzheimer’s/dementia care, respite care, and more, catering to clients with a variety of physical and cognitive needs across all ages.

Role Overview

The Scheduler plays a key role in coordinating in-home support services by managing schedules for Direct Support Professionals (DSPs) to ensure effective client service delivery. Responsibilities include assigning staff to client appointments, monitoring attendance and training compliance, and addressing any issues that arise to optimize outcomes.

Key Responsibilities

• Organize and coordinate schedules between DSPs and clients for in-home care services.
• Attend staff meetings alongside Branch Manager and other team members.
• Report to management on critical issues such as client condition changes or disciplinary concerns.
• Ensure DSPs complete mandatory training and provide additional training support as needed.
• Assign DSPs promptly to appropriate client schedules and appointments.
• Track attendance and punctuality of staff for appointments.
• Maintain accurate records including scheduling templates, authorizations, and timekeeping data.
• Assume on-call duties and provide direct care when staffing is insufficient.
• Ensure compliance with agency policies and relevant state and federal regulations.
• Submit proper documentation and timekeeping records.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license and current auto insurance mandatory as some driving is required.
• At least two years of office and computer experience.
• Strong customer service, communication, and problem-solving skills.
• Ability to perform well under pressure, make quick decisions, and handle confidential information professionally.
• Experience interacting with the public while maintaining a friendly and professional demeanor.

Additional Information

This position requires some travel to perform duties. The pay range is USD 17 to 18 per hour.