Scheduler

About the Company

Sureserve Energy Services UK is committed to delivering excellence in asset and energy services across the United Kingdom. Their goal is to enhance the quality of life within communities by improving the environments where people live, work, and gather.

Role Overview and Key Responsibilities

We are seeking a highly organized and solution-oriented Scheduler based in Weston-super-Mare to streamline field operations and deliver exceptional service. The primary responsibilities include:

• Developing efficient daily schedules for field engineers, prioritizing route optimization to reduce travel time and maximize first-time job completion rates.
• Acting as the initial welcoming and clear point of communication for tenants, clients, and Housing Associations.
• Following up on outstanding parts orders, resident job progress, managing non-access reports, and swiftly resolving job-related inquiries.
• Collaborating closely with internal teams and the Call Centre Manager to meet key performance indicators and ensure smooth operational flows.

Candidate Requirements

• Proven experience in a similar scheduling or operations coordination role.
• Exceptional organizational skills with the ability to logically arrange routes and manage deadlines under pressure.
• Professional and clear telephone communication skills, including effective note-taking and message relaying.
• A proactive mindset geared toward continuous process improvement and effective problem-solving.
• Strong team orientation, demonstrating integrity, empathy in handling tenant issues, and adaptability to shifting priorities.

Compensation and Benefits

• Annual salary of £27,800.
• 29 days of annual leave which includes statutory bank holidays and closure during Christmas/New Year.
• Participation in an employer-contributed pension scheme.
• Enhanced maternity/paternity leave options.
• Flexible benefits such as Bike to Work scheme, Health Shield care plans, and access to an Employee Assistance Program.