Sales Support Specialist

About JD Logistics

JD Logistics, a division of JD.com, is a forefront technology-based supply chain and logistics provider. Our expertise lies in automation, smart fulfillment, and data intelligence, enabling us to deliver comprehensive logistics services that empower businesses and enhance customer satisfaction. Our extensive network covers warehouse management, line-haul transport, last-mile delivery, bulky logistics, cold chain, and cross-border services, ensuring speed, reliability, and precision throughout.

We operate one of the largest logistics infrastructures globally, managing over 3,600 warehouses spanning more than 34 million square meters. Our Global Smart Supply Chain Network integrates advanced automated warehousing with strong international transport capabilities, facilitating smooth cross-border logistics. Currently, JD Logistics operates more than 130 bonded, direct mail, and overseas warehouses in 23 countries under the brands JoyLogistics and JoyExpress, expanding JD.com’s international logistics footprint.

Opportunity and Culture

Joining JD Logistics means contributing to the future of global supply chains. You will engage with cutting-edge technologies like smart warehousing and autonomous delivery. We offer a competitive salary, excellent work locations, and a supportive, people-centric culture that encourages professional development and meaningful contributions in a dynamic environment.

Role Overview

• Support the entire sales cycle including contract execution, billing setup, and management of customer accounts to ensure standardized processes and accurate data for enhanced operational efficiency.
• Gather, organize, and analyze sales operation data. Develop and maintain analytical dashboards targeting key metrics such as customer lifecycle, opportunity conversion, and sales performance to provide actionable insights and improve sales outcomes.
• Manage customer operations by segmenting clients, formulating engagement strategies, supporting renewals, identifying churn risks and recovery, and enhancing customer experience and retention.
• Continuously evaluate and enhance sales support processes, establish and update SOPs, provide training on sales systems and procedures, and boost the capabilities and execution efficiency of the sales team.
• Monitor sales business risks and ensure compliance by identifying and addressing risks such as fraudulent activities, pricing competition issues, and non-compliant operations, while promoting risk control measures to protect company interests.

Candidate Profile

• Bachelor’s degree or higher, preferably in Logistics Management, Supply Chain Management, Marketing, International Trade, Statistics, Information Management, or related disciplines.
• At least 2 years of experience in sales support, sales operations, customer management, or related fields, especially within logistics, supply chain, or e-commerce sectors.
• Well-versed in sales processes, including contract and customer management, system operations, and sales support functions.
• Strong proficiency in data analysis with excellent skills in Excel and PowerPoint; experience with business intelligence tools is a plus.
• Effective communication, coordination, and collaboration skills across departments, with proven ability to resolve business challenges and lead project execution.
• Process optimization oriented, capable of developing and refining business processes and standardized procedures.
• Risk-conscious with a compliance-focused mindset, able to identify business risks and drive continuous improvements.
• Detail-driven, highly responsible, with strong execution skills and the ability to quickly learn and work efficiently under pressure, complemented by a service-oriented attitude.

Diversity and Inclusion

JD Logistics is dedicated to fostering an inclusive workplace where all employees can flourish. We are an equal opportunity employer, and employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or other protected categories.