Sales & Marketing Manager

Job Overview

The role involves managing inbound communications such as calls, WhatsApp messages, emails, and website inquiries promptly and with professionalism. You will be expected to understand customer needs and suggest the most appropriate products or services accordingly.

Key Responsibilities

• Respond promptly and professionally to all inbound customer interactions.
• Analyze customer requirements and recommend suitable company offerings.
• Convert leads into paying customers through effective sales discussions and follow-up activities.
• Accurately maintain records of customer contacts, lead status, and sales actions within the CRM platform.
• Engage with warm and pending leads to improve conversion rates.
• Handle customer objections confidently and provide fitting solutions.
• Collaborate with internal teams to ensure smooth onboarding of customers.
• Achieve or exceed monthly targets for sales, conversions, and revenue.
• Consistently deliver excellent customer service through the sales process.
• Prepare and submit daily, weekly, and monthly sales reports to management.

Candidate Requirements

• Fluency in English and Hindi with excellent spoken and written communication skills; knowledge of additional languages is beneficial.
• Strong skills in persuasion, negotiation, and relationship development.
• Customer-oriented approach with outstanding listening capabilities.
• Ability to work efficiently under pressure and meet sales goals.
• Basic computer skills and familiarity with CRM software.
• Organizational skills and effective time management.
• A proactive mindset and eagerness to learn and develop professionally.