Sales Manager I

About the Company

Swiggy is one of India’s most prominent on-demand delivery platforms, built with a technology-led logistics model and a practical, customer-first mindset. Operating across 500 cities, the company works with hundreds of thousands of restaurants, employs more than 5,000 people, and relies on a 2 lakh+ delivery executive fleet to provide fast and dependable service.

Powered by advanced machine learning systems and massive daily data processing, Swiggy aims to make delivery smooth, reliable, and convenient for millions of users nationwide. Since beginning as a hyperlocal food delivery business in 2014, it has grown into a logistics-focused organization with strong execution capabilities and a wide range of opportunities for employees.

With offerings such as New Supply, Swiggy Instamart, Swiggy Genie, and Guiltfree, the company continues to expand its market presence and the scope of roles within the business.

Work Model

This is an office/field role. Employees are expected to work full-time from their base location.

Role Overview

The Sales Manager I will manage assigned client accounts, strengthen business relationships, and drive revenue growth through account expansion, new partnerships, and performance improvement initiatives.

Key Responsibilities

• Act as the main contact for assigned client accounts and gain a clear understanding of their goals, pain points, and business priorities.
• Create account plans that address client challenges, support objective achievement, and help grow the business against targets.
• Hold regular face-to-face business reviews with clients to discuss results, highlight improvement areas, and explore fresh opportunities.
• Review account performance, sales trends, funnel movement, and market patterns to spot risks and growth possibilities.
• Support newly onboarded partners by improving basic hygiene factors and health metrics that influence business performance.
• Increase incremental revenue from assigned clients through monetization efforts and commercial optimization.
• Improve counter share for assigned clients through strategic planning aimed at building stronger market dominance.
• Build and maintain strong relationships with restaurant owners while delivering strong restaurant NPS outcomes.
• Work closely with internal teams to ensure smooth service delivery and quickly resolve client issues or concerns.
• Identify leads, approach potential clients proactively, present the company’s value proposition, and close new partnerships.

Candidate Profile

• Must be a graduate with strong verbal and written communication abilities.
• Should have a solid understanding of e-commerce operations and online marketing channels.
• Needs to be confident, approachable, and driven with a proactive sales mindset.
• Strong communication skills are essential for success in the role.
• A positive sales orientation and eagerness to achieve targets are important.
• Should work well in a team environment and collaborate effectively with people from diverse backgrounds.
• Analytical ability and good working knowledge of Excel are required.
• Leadership and influencing capability are expected, including the ability to build and use networks across internal and external stakeholders.
• Must be able to adapt quickly, respond to change, and recommend solutions that improve campaign effectiveness.
• Creativity, initiative, and a willingness to drive change and contribute to business growth are important.
• The person in this role will represent Swiggy in the market and be expected to uphold the company’s values.

Required Skills

• P&L awareness
• Market research
• Customer lifetime value analysis
• Business development
• Data analysis
• Data interpretation
• Data visualization
• Advanced Excel
• Relationship management
• Conflict resolution
• Problem-solving
• Results orientation

Equal Opportunity Statement

The employer follows an equal opportunity hiring approach and considers all qualified applicants without discrimination based on race, colour, religion, sex, disability status, or any other protected characteristic under applicable law.