Sales Coordinator

Overview

This entry-level Sales Coordinator role supports retail operations at a branch located in East Legon, Accra. Reporting directly to the Country Manager, the position demands an organized and proactive individual to oversee daily store functions, manage inventory, provide high-quality customer service, and create promotional content. The role requires dedication to upholding brand standards and driving store sales success.

Working Schedule and Location

The position is based onsite in Legon, Greater Accra Region, Ghana. The workweek runs Monday through Saturday from 10:00 AM to 7:00 PM, with one weekday off. Candidates must be willing to work on weekends and public holidays as needed.

Responsibilities

• Ensure the store and facilities are consistently maintained to high standards including cleanliness and order both inside and outside the premises.
• Promptly identify and report any maintenance or equipment issues, following up to ensure timely repairs are made.
• Collaborate with the supply chain and logistics teams to oversee timely and accurate stock deliveries.
• Manage the processing of waybills for incoming inventory and input accurate data into the ERP system.
• Monitor stock levels through forecasting to avoid shortages and potential lost sales.
• Provide excellent customer service aligned with the brand’s standards, properly packaging and processing purchases and addressing inquiries with professionalism and warmth.
• Produce engaging visual marketing materials, including videos, photographs, and social media content to promote products and encourage store visits.
• Implement effective visual merchandising to keep product displays attractive and brand consistent.
• Organize and execute promotional campaigns and marketing events within the store.
• Strive to meet and exceed monthly sales objectives by driving in-store sales and promoting relevant campaigns that increase customer footfall and conversions.

Qualifications and Competencies

• Possess a Bachelor’s degree or Higher National Diploma (HND) in Marketing, Purchasing and Supply, Operations Management, Communication, Business Administration, or related disciplines.
• Technologically adept with familiarity in social media platforms like TikTok, Facebook, Instagram as well as retail technology and ERP system operations.
• Excellent oral and written communication skills with strong focus on customer interactions.
• Highly organized, capable of multitasking efficiently, and managing time effectively.
• Demonstrates flexibility and the ability to adapt in a dynamic environment, working well under pressure and adhering to deadlines.