Sales Advisor

Role Overview

As a Sales Advisor at H&M, you will help shape a strong in-store experience by welcoming shoppers, guiding them around the store, and assisting them in finding the right products. You will represent the brand’s values in every interaction and contribute to both customer satisfaction and business results.

What You’ll Do

• Use your knowledge of fashion and products to support customers in making confident purchase decisions.
• Work closely with colleagues to deliver excellent service throughout the shopping journey.
• Keep the sales area and stockroom well arranged, replenished, and pleasant to shop in.
• Assist with store opening and closing routines.
• Present yourself and the brand in a positive, professional manner during customer interactions.

Your Team and Work Environment

You will be part of a store-based team that plays a central role in how customers experience the brand. In larger stores, this may include Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Assistant Store Managers, Cash Office Responsible, and Delivery Responsible. You will also work with the wider area team to share ideas and support overall store success. Together, the team helps customers feel confident and express their style through current trends and timeless looks.

What We’re Looking For

We are seeking someone with customer service experience in fashion, retail, or a similar setting. The right person should enjoy helping customers, be comfortable in a fast-moving and team-focused environment, and be willing to learn and grow. Strong communication, creativity, curiosity about store technology, flexibility, and a proactive approach are important for success in this role.

About the Company

H&M Group is a global fashion company made up of strong brands and ventures. The company aims to show that great design, affordable pricing, and sustainable solutions can go together. Its customers are at the center of every decision, and the organization is committed to helping reshape fashion into a more inclusive and sustainable industry.

Why You’ll Appreciate Working Here

• The company welcomes people from many different backgrounds and encourages individuality at work.
• It is driven by values that have supported its success for more than 75 years.
• You get access to a global talent network with opportunities to grow your career.
• Benefits include health insurance and wellness support for you and your family.
• Employees receive a discount at H&M Group.
• The role offers a 5-day work week to support work-life balance.

Additional Information

This is a full-time or part-time store position based in Delhi, and the role reports to the Department Manager.

Application and Hiring Notes

The recruitment process is designed to be fair, competency-based, and equitable. Applicants are asked not to include a cover letter. In some stores, candidates for the Sales Advisor role may need to complete an online skills assessment during screening. If needed, an alternative assessment method can be requested without affecting the application outcome. For questions or difficulties with the assessment, candidates may contact recruitment support.

Privacy Notice

Information about how personal data is handled is available in the company’s Privacy Notice.