Retail Store Supervisor

About the Role

This position as a Retail Store Supervisor at a Petro-Canada location in Penticton, British Columbia, requires the candidate to oversee store operations within a retail environment. The supervisor is responsible for coordinating employee activities to maintain efficient service, upholding store standards, and ensuring customer satisfaction. The role demands onsite presence; remote work is not possible.

Key Responsibilities

• Delegate and assign duties to sales staff.
• Participate in hiring, onboarding, and training team members.
• Approve financial transactions such as payments by cheque and merchandise returns.
• Engage in direct sales and customer service activities as needed.
• Compile and present reports on sales performance, merchandising activities, and human resource matters.
• Address and resolve customer requests, complaints, or supply-related issues as they arise.
• Organize inventory and ensure stock levels are appropriately maintained.
• Supervise and coordinate the daily activities of the team, which may include 1 to 2 cashiers, retail salespersons, or sales clerks.

Work Environment and Physical Demands

• Fast-paced setting requiring work under pressure and adherence to tight deadlines.
• Physical work may involve carrying heavy items, extended periods of standing and walking, and alternating between sitting and movement.

Personal Attributes Sought

• Accuracy in managing tasks and information.
• Customer-oriented focus.
• Strong communication and interpersonal skills.
• Flexibility and reliability in carrying out varied job functions.
• Organizational ability and teamwork skills.

Education and Experience

• Completion of secondary (high) school (graduation certificate required).
• At least 1 year, and less than 2 years, of relevant experience in a retail environment.

Additional Information

This is a full-time, permanent role that is only suitable for onsite work at the retail location.