Restaurant Manager I

About the Role

This position oversees restaurant, bar, lounge, and room service operations, ensuring all daily activities run smoothly. The manager assists in recipe development, maintains hygiene standards, and supports waitstaff during peak dining hours, including floor cleaning. The role focuses on enhancing guest and employee satisfaction while maximizing financial performance within the area of responsibility. Training needs are identified and implemented to achieve set objectives.

Key Responsibilities

• Manage daily operations by supervising staff, understanding employee roles, and stepping in during absences.
• Maintain service and cleanliness standards in the restaurant, bar/lounge, and room service areas.
• Review staffing levels to meet guest service, operational, and financial goals.
• Lead the food and beverage team utilizing interpersonal and communication skills to motivate and influence others, champion sound financial and business decisions, and demonstrate integrity and professionalism.
• Build mutual trust, respect, and collaboration within the team by setting appropriate behavioral examples.
• Identify developmental needs and mentor employees to enhance their skills and knowledge.
• Set clear goals and plans to prioritize, organize, and accomplish tasks efficiently.
• Maintain staff productivity and lead with vision and direction to align department goals effectively.
• Ensure compliance with all food and beverage policies, standards, procedures, and applicable laws.
• Uphold food handling and hygiene requirements and ensure staff comply with local, state, and federal alcohol laws.
• Foster open and collaborative relationships among employees and establish guidelines to clarify expectations.
• Manage alcohol service in accordance with local legislation.
• Deliver exceptional customer service that exceeds expectations and retains guests, manage daily operations to meet quality standards, and handle guest complaints effectively.
• Conduct informal meetings with guests during or after meals to gather feedback on food quality, service levels, and overall experience, and implement corrective actions to improve service outcomes.
• Include guest satisfaction as part of departmental meetings focused on continuous improvement.
• Oversee daily service delivery ensuring high-quality guest interactions from entry to exit, including greeting, order processing, delivery speed, special requests, payments, and invitations to return.
• Provide leadership and instructions to subordinates, set performance standards, monitor results, and ensure fair treatment.
• Develop and implement training programs to improve employee knowledge of guest expectations and promote retention.
• Solicit employee feedback via open-door policy and address concerns based on satisfaction surveys.
• Communicate effectively with supervisors, colleagues, and subordinates through phone, written, email, or personal interaction, analyzing information to solve problems.
• Assist waitstaff with floor cleaning during busy periods.
• Recognize quality products and displays, supervise shifts in absence of assistant manager, and manage departmental finances including purchasing and invoice payments.

Education & Experience Requirements

• High school diploma or equivalent (GED) with 4 years of experience in food and beverage, kitchen, or related fields; or
• A two-year degree from an accredited university in Food and Beverage Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or related field with 2 years of relevant work experience.

Company Commitment

W Hotels is committed to equal employment opportunities, fostering an inclusive environment that respects and celebrates diverse cultures, talents, and experiences. The company prohibits discrimination based on legally protected categories including disability and veteran status. The brand encourages a culture of curiosity, open-mindedness, and passion for exceptional service, inviting individuals with a unique perspective and innovative spirit to join their prestigious international team and pursue meaningful career goals.