Relationship Manager - Emerging Corporate Group (ECG)

Overview

This role involves cultivating and maintaining relationships with both new and existing corporate clients within the Emerging Corporate Group at HDFC Bank, with the main objective of generating income through the sale of relevant asset and liability financial products.

Key Duties and Responsibilities

• Manage and achieve business volume and profitability targets for ECG clients.
• Conduct monthly meetings with product teams and supervisors to improve product penetration.
• Regularly monitor account performance, conduct portfolio reviews including exits, line reductions, and recovery actions.
• Ensure performance tracking against budgets and update CRM systems with detailed client engagement records.
• Identify opportunities to increase wallet share among existing and new-to-bank customers.
• Develop and implement strategies to cross-sell and deepen penetration of all bank products.
• Adhere to management directives and compliance requirements, including thorough KYC/AML verifications.
• Manage full operational documentation before and after disbursements and oversee deferrals.
• Perform timely credit appraisals and suggest appropriate credit limits.
• Engage proactively with clients, including structured calls targeting existing and prospective accounts, and maintain strong relationships with promoters and senior management.
• Collaborate effectively with internal teams and various bank departments to facilitate cross-selling and enhance customer satisfaction.

Required Qualifications and Skills

• Graduation is mandatory; an MBA or CA qualification is preferred.
• Strong sales and influencing skills along with solid knowledge of banking products and processes.
• Excellent client handling capabilities, organizational and planning skills.
• Understanding of competitive landscape and current financial industry trends.

Stakeholder Interaction

Key interactions include customers, credit teams, operations, and ECG product units.