Quality in Operation Manager

Role Overview

Lead the deployment of an integrated management system encompassing Food Safety, Quality, and Hygiene to enhance overall operational performance and nurture a culture of quality within downstream operations.

Primary Responsibilities

• Participate in daily performance review meetings (Short Interval Management).
• Address daily quality non-conformities collaboratively with Quality Engineers.
• Organize and lead Problem-Solving Group sessions to tackle quality issues, ensuring timely follow-up across the plant.
• Utilize the PDCA (Plan-Do-Check-Act) methodology to resolve critical problems.
• Oversee Consumer Complaints handling and management.
• Identify and implement continuous improvement opportunities aligned with international best practices to optimize processes, cost-efficiency, and productivity.

Quality Mindset Development

• Validate quality aspects in projects ensuring adherence to standards in collaboration with the Quality Assurance team.
• Ensure enforcement of quality standards including online quality checks, HACCP, ISO 22000, FSI, and sampling plans with Quality Engineers.
• Promote risk assessments and embed “Built-in Quality” practices in plant projects such as productivity, new products, and equipment.
• Recommend or develop enhancements to standard operating procedures to elevate quality standards.
• Support downstream operations including branches, warehouses, and GCC regions in meeting quality requirements and maintaining standards.
• Ensure thorough market store checks and support GCC quality needs with relevant Quality Engineers.

Neptune/Triton Sanitation Program

• Plan and implement Neptune/Triton audits per established guidelines and monitor their execution.
• Review and ensure closure of findings across all areas.
• Oversee adherence to the annual compliance plan.

Consumer Complaints Management

• Develop and maintain tracking systems for consumer complaints.
• Monitor complaint resolution rates and enforce action plans.
• Participate in thorough investigations of consumer complaints.
• Analyze complaint patterns and trends to recommend corrective improvements.
• Manage and close consumer complaints within the GCC.

Continuous Improvement Initiatives

• Engage with and promote operational excellence programs aimed at achieving world-class manufacturing through enhanced productivity, team engagement, and quality innovations.

People Management

• Provide ongoing formal and informal feedback for team development.
• Organize and deliver training to plant teams, especially First Line Managers, on daily quality management.
• Coach Front Line Managers and Quality Engineers in quality, food safety, and problem-solving techniques.

Policies, Processes & Procedures

• Enforce approved departmental policies and procedures to ensure controlled work execution.
• Follow SOPs to maintain safety and quality standards during all assigned tasks.

Reporting

• Ensure timely, accurate, and compliant preparation of departmental reports according to company standards.

Safety, Quality & Environment

• Report near misses and safety hazards promptly using safety tags.
• Enforce LOTO procedures during troubleshooting and routine/non-routine plant activities.
• Maintain compliance with GMP, personal hygiene, housekeeping, equipment and floor cleaning, zoning, and 5S standards daily.
• Adhere strictly to all Food Safety System requirements.
• Comply with all relevant safety, quality, and environmental management policies to ensure a safe workplace.

Qualifications and Experience

• Bachelor’s degree in Chemical, Microbial, or Industrial Engineering, Food Technology, or related field.
• 5 to 7 years of relevant experience in Quality and/or Operations with demonstrated managerial capabilities.

Skills

• Excellent communication abilities.
• Proficient in training facilitation.
• Strong leadership qualities.
• Advanced problem-solving skills.
• Proficient in English (reading, writing, and speaking: very good to fluent).