Project Manager - Event Technology

About The Role

Dreamcast seeks a seasoned Project Manager specializing in event registration and ticketing systems. The selected candidate will oversee client partnerships, grasp event necessities, manage deployment of registration and ticketing platforms, and guarantee smooth execution from initial planning to post-event follow-ups.

Key Responsibilities

• Act as the main liaison for clients throughout the entire event lifecycle.
• Comprehend client goals and propose appropriate registration and ticketing strategies.
• Lead complete implementation of online registration and ticket platforms.
• Collaborate with internal departments such as Operations, Product, Technology, and Design to secure timely and successful project delivery.
• Set up registration forms, ticket classifications, pricing schemes, payment integrations, promotional offers, and attendee communications.
• Keep track of project schedules ensuring all deadlines and milestones are met.
• Deliver client demonstrations, walkthroughs, and training for platform usage.
• Address client concerns promptly, coordinating technical escalations when needed.
• Guarantee an effortless registration and ticketing process for attendees pre-event, during, and post-event.
• Review event outcomes and compile comprehensive post-event reports highlighting actionable insights.
• Spot opportunities to upsell other Dreamcast solutions and services.
• Maintain exceptional client satisfaction and nurture enduring business relations.

Qualifications and Experience

• Between 3 to 6 years in client servicing, account management, or event technology roles.
• Practical experience with event registration and ticketing technologies.
• Strong knowledge of event operations, attendee handling, and ticketing workflows.
• Excellent communication, presentation, and stakeholder engagement capabilities.
• Capacity to efficiently juggle multiple projects in fast-paced settings.
• Robust problem-solving and coordination skills.
• Proficiency with Microsoft Office and CRM or project management software.

Preferred Background

• Exposure to event technology across virtual, hybrid, or physical events.
• Understanding of payment gateway setups, QR code check-ins, badge printing, and tools for attendee engagement.
• Experience managing enterprise clients and events such as conferences, exhibitions, corporate, or large public gatherings.
• Working knowledge of APIs, integrations, and CRM platforms considered a plus.

Core Competencies

• Client relationship management
• Expertise in registration and ticketing systems
• Effective project management
• Event technology proficiency
• Stakeholder liaison and management
• Strong communication and presentation skills
• Analytical problem solving
• Collaboration and teamwork
• Time management
• Attention to detail