Program Director - Retail Transformation

About Tata Consultancy Services (TCS) Asia Pacific

Join TCS Asia Pacific, an organization dedicated to sustainable development and digital innovation rooted in community care and environmental responsibility. As a company that has achieved carbon neutrality across multiple countries and centers since 2022, TCS is committed to reaching net zero emissions by 2030. With eco-friendly office designs and green initiatives such as paperless operations and energy efficiency, TCS integrates corporate sustainability into its core values focused on people, planet, and purpose.

Role Overview

As Program Director, you will lead and oversee a major retail transformation initiative, providing strong governance and accountability. Your role involves managing executive-level stakeholders and steering committees, ensuring alignment with program objectives, and maintaining rigorous control over risks, issues, dependencies, and escalations to safeguard business continuity and customer satisfaction.

You will collaborate closely with utility companies, product vendors, and delivery partners to unify scope, schedules, risks, and outcomes into a transparent management framework. Preventing scope creep and governing all changes formally is a key responsibility. Holding vendors and delivery teams accountable for quality and delivery standards is also vital, alongside coordinating with business leaders to avoid disruptions to operational activities during transformation.

Required Skills and Experience

• Extensive experience in the utilities sector, particularly within Australia's retail energy or utility environments.
• Proven expertise in managing strategic relationships with product vendors and executive leadership.
• Experience working in Western Australia or within government-owned utilities is strongly preferred.
• Background in delivering large-scale enterprise transformations, especially involving customer billing and retail platforms.

Why Join TCS Australia?

• Competitive salary packages aligned with the Australian market, performance incentives, recognition programs, and comprehensive employee benefits.
• Opportunity to work with leading Australian enterprises and collaborate globally, influencing impactful solutions locally and worldwide.
• Supportive leadership encouraging innovation and initiative within a collaborative environment that values your ideas.
• Long-term career progression with ongoing learning options, certification support, and mobility across domains and leadership roles.
• Inclusive culture emphasizing diversity, equity, and respect, fostering meaningful collaboration.
• Access to structured learning programs and cutting-edge technologies promoting continuous skill enhancement.

Candidate Attributes and Culture Fit

• Passion for technology and transformational initiatives.
• Curiosity and commitment to continuous innovation and learning.
• Desire to work in a collaborative, purpose-driven setting.
• Motivated to deliver impactful outcomes for clients, communities, and society.

Additional Information

TCS is a global IT services, consulting, and business solutions leader, partnering with world-class organizations to drive transformation across business and technology environments. The company is an equal opportunity employer, welcoming applicants without discrimination based on protected characteristics. Compensation is aligned with Australian laws and market conditions, with the need for identification verification during recruitment. Interviews may be conducted in person or via video conference.