Prisoner Custody Officer

Role Overview

We are seeking a Prisoner Custody Officer (PCO) to join our Prisoner Escort Custody Services team. This role is crucial to maintaining safety and security within the justice system. The position offers stable employment with a starting salary of £24,596 for a 35-hour workweek, increasing to £25,555 by September 1, 2026, with additional annual pay progression up to £27,180 by year four. Shift work involves early and late schedules across six days a week, requiring flexibility as finishing times may vary and overtime could be necessary. Shift rotas are planned 12 weeks ahead, and part-time roles are possible but only for full days.

Key Duties

• Escorting detainees safely within the court environment to various locations like courtrooms and holding cells.
• Monitoring detainee welfare during court appearances and escorting until they are either released or returned to custody.
• Maintaining high security standards by managing sensitive situations confidentially and monitoring behavior to mitigate risks.
• Conducting thorough searches to ensure safety.
• Accurately documenting all necessary records.
• Collaborating closely with court personnel and other partners to facilitate smooth operations.
• Providing detainees access to food, drinks, and wellbeing checks to ensure humane treatment.

Candidate Requirements

• A diverse range of applicants is welcome; key qualities include reliability, integrity, and compassion.
• Full paid training is provided over five and a half weeks along with ongoing mentorship.
• A valid UK driving license (category B/B1) is preferred but not mandatory.
• Applicants need sufficient physical fitness to meet the job's demands.
• Strong verbal and written communication skills are required.
• Ability to maintain composure and make sound decisions under pressure.
• Competence in managing challenging behavior and diffusing conflicts.
• Ability to work effectively as part of a team and follow established procedures.
• Professionalism and respect for confidentiality are essential.

Employee Benefits

• Annual leave starts at 20 days, increasing to 25 days after seven years, plus statutory bank holidays pro-rated.
• Contributory pension scheme where employer matches up to 6% contributions.
• Comprehensive induction training plus opportunities for ongoing education, qualifications, and career progression.
• Access to health and wellbeing support including Employee Assistance Program, mental health charity support, dental and cash plans, and discounted gym memberships.
• Various discounts on retail, leisure, cinema, hospitality, mobile plans, and more.

Recruitment and Eligibility

• Application involves eligibility screening and online assessment tasks.
• Virtual competency interviews include roleplay and written exercises.
• Employment contingent on Ministry of Justice Enhanced Level 2 checks including DBS clearance, satisfactory references, and health assessments.
• The position is excluded from the Rehabilitation of Offenders Act 1974.
• Random alcohol and drug testing is implemented.
• The role does not sponsor Skilled Worker visas; applicants must have the right to work in the UK with at least two years remaining on any visa and one year of UK residency.
• All employees must complete safeguarding training and adhere to policies protecting children and vulnerable adults.

Additional Information

We are an inclusive employer committed to equality, supporting disabled applicants and veterans through guaranteed interview schemes. Help is available for application processes. Our company values trust, care, innovation, and pride and is part of a global team providing essential public services.