Personal Banker

Role Overview

This position is for a Personal Banker at YES BANK in Ratangarh, Madhya Pradesh. The role is centered on delivering smooth customer service across account opening, transactions, branch service quality, compliance, and day-to-day operational support at the branch.

Account Opening and Maintenance

• Manage the full account lifecycle, including opening, servicing, and closing accounts in line with the bank’s procedures.
• Support customers with queries and instructions while maintaining the service standards expected by the bank.
• Check account-opening paperwork thoroughly and ensure the documentation needed for new accounts is complete and correctly processed.
• Follow the required procedures for forms, checklists, welcome calls, approvals, and similar documentation controls.
• Coordinate closely with NOC, Product, Sales RMs, and other relevant teams whenever support is needed.
• Keep a careful watch on the accuracy and completeness of all forms and documents submitted.
• Follow up promptly with Sales RMs across business units to clear any pending deferrals.

Transactions

• Review customer-submitted transaction documents against the branch checklist to confirm that all required papers are in place.
• Handle and resolve customer questions related to transactions.
• Track transactions closely to ensure they are processed appropriately.

Service and Quality

• Maintain proper records and data related to customer complaints and queries, and analyze them to improve efficiency.
• Monitor relevant reports and data on a daily and weekly basis to support customer service and process compliance.
• Work with relationship managers and connect periodically with important clients to assess service quality and satisfaction.
• Ensure CSS forms are collected on schedule and forwarded to NOC.
• Support implementation of 5S, ISO 9001:2000, and Six Sigma practices while meeting quality benchmarks.

Audit and Compliance

• Adhere to all processes and policies to support the branch’s audit performance.
• Maintain full compliance with internal, regulatory, and statutory requirements for branch products and services.
• Respond to audit observations and close them without delay wherever applicable.

Other Expectations

• Maintain strong discipline at work, including punctuality, attendance, and grooming standards.
• Escalate business-impacting issues in a timely manner and share possible solutions with the BSDL.
• Manage relationships with local vendors and agencies to keep transactions running smoothly.
• Oversee branch upkeep and maintenance while keeping costs under control.
• Set yearly performance goals with the reporting manager and track progress throughout the year.
• Own personal development by identifying learning needs and working on them through methods beyond formal training.
• Build and apply role-relevant competencies and stay updated on professional and industry developments through ongoing learning and networks.
• Follow risk policies and procedures to reduce operational, regulatory, financial, information, reputational, and audit risks.
• Carry out internal control requirements and prepare information needed for departmental audits when required.

Additional Information

This is a full-time, onsite branch role. No salary, stipend, joining date, or application deadline was specified in the source.