Patient Access and Intake Coordinator - Remote

About the Role

At ScionHealth, our caregivers are empowered to excel by embracing each other's voices and valuing every patient experience. We foster courage by confronting challenges directly and promote innovation through curiosity and open questioning. Our culture is shaped daily by living these core values in our interactions with patients and colleagues.

The Patient Access & Intake Coordinator is essential in ensuring a streamlined patient admission process. This position supports the Business Development team and the Central Access and Authorizations Team (CAAT) by managing referral activities efficiently and initiating referrals promptly.

Key Responsibilities

• Act as a critical member of the CAAT, exclusively managing patient referral intake and laying the groundwork for admissions.
• Launch patient referrals by creating patient accounts within the relevant referral management platforms.
• Enter demographic and admission details accurately into referral systems like Meditech.
• Collaborate with the Business Development team to collect comprehensive patient and facility information from multiple referral sources.
• Validate and input complete data to facilitate benefit verification, prior authorizations, and patient admissions.
• Manage care transition program referrals in partnership with business development.
• Coordinate with facilities on bed assignments and admission paperwork.
• Confirm completion of insurance verification and authorizations.
• Ensure patient profiles and PIC days are accurately maintained in systems of record.
• Communicate patient-specific needs regarding equipment, beds, pharmacy, and consult services.
• Keep hospital teams updated on admission statuses.
• Coordinate bed availability with facility house supervisors.
• Maintain and reconcile the pending referral log accurately within referral platforms.
• Engage in ongoing professional development and continue improving CAAT admission processes.
• Master scheduling and pre-registration workflows in Meditech and other platforms used by CAAT.
• Perform additional related duties as assigned within team scope.

Required Qualifications and Skills

• High school diploma or GED is mandatory; associate or bachelor's degree is preferred, ideally in a healthcare-related field or with equivalent healthcare experience.
• Prior experience in healthcare or preferably post-acute care is advantageous.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Strong computer proficiency, including data entry accuracy and familiarity with proprietary software.
• Ability to function as a reliable, professional team member and adhere strictly to company policies, compliance agreements, and federal/state regulations.
• Fluent English reading, writing, and speaking skills.
• Regular attendance and punctuality are essential.