Part-Time Hotel Guest Services Assistant

Role Overview

Join us as a Guest Services Assistant to warmly welcome Guests and assist them with check-in and check-out processes at our Disney Resort hotels. Enhance each Guest's experience by providing detailed information about Disneyland® Resort services, activities, and nearby Southern California attractions.

Key Responsibilities

• Engage proactively with Guests to anticipate and fulfill their needs, including answering questions, giving directions, and updating on event schedules within the resort and hotel premises.
• Deliver exceptional Guest service across multiple touchpoints, both in person and via telephone, ensuring a positive experience.
• Assist Guests efficiently during check-in and check-out, handling all related procedures.
• Address and resolve Guest issues in partnership with Cast Members, while respecting confidentiality and discretion.
• Operate various devices such as iPads, iPhones, handheld radios, and desktop computers throughout the workday.
• Manage cash and multiple payment forms responsibly, demonstrating a high standard of integrity.
• Maintain composure during stressful situations and remain well-versed in emergency protocols.
• Staff the Front Desk to process payments including cash, credit cards, foreign currency, and vouchers.

Minimum Qualifications

• Maintain a positive attitude regardless of task complexity.
• Experience handling cash and competence with multiple computer applications.
• Ability to multitask effectively in a dynamic, demanding environment.
• Strong communication ability.
• Driven to perform repetitive duties while upholding quality standards.
• Commitment to excellent customer service and aptitude for problem-solving.
• Open to accommodating special requests from Guests.

Preferred Qualifications

• Prior experience working in hotel front desk roles.
• Familiarity with the OPERA hotel property management system.
• Previous leadership or supervisory experience.
• Bilingual language skills are advantageous.
• Willingness to work across all seven days of the week including nights, weekends, and holidays.

Additional Information

The resort operates continuously throughout the year with shifts potentially starting as early as 5:00 AM or extending as late as 3:00 AM to 5:00 AM, including occasional graveyard shifts. Work schedules are assigned considering seniority principles. Compensation for this role is $29.75 per hour in California. Benefits such as medical and financial packages may be offered based on the position and level.