Operations Manager

About Berkshire Law Group

Berkshire Law Group is a collaborative boutique law firm that distinguishes itself through a strong culture emphasizing teamwork, trust, and respect among attorneys and staff. The firm prioritizes delivering high-quality legal services and cultivating meaningful client relationships. It encourages a work environment that balances professional achievement with personal well-being by fostering flexibility and support.

Position Summary

The Operations Manager holds a critical leadership role accountable for managing the firm's daily business functions to ensure efficient, effective, and profitable operations. Reporting directly to the Owner, this role acts as a strategic partner dedicated to executing firm initiatives, enhancing operational workflows, supporting employee performance, and propelling organizational growth. The position entails leadership, business administration, human resource management, financial supervision, technology adoption, and strategic planning. The ideal candidate is well-organized, proactive, solution-driven, and committed to developing systems that enable both staff and business success.

Key Responsibilities

• Direct daily firm operations with an emphasis on efficient processes, strong accountability, and excellent client service delivery.
• Oversee administrative and operational personnel, cultivating a positive, cooperative workplace atmosphere.
• Manage staff workload distribution and resource allocation to enhance productivity.
• Hold regular team meetings and encourage transparent communication throughout the firm.
• Assist in employee onboarding, coaching, performance evaluations, and career development.
• Collaborate closely with the Owner to implement the firm's strategic objectives and goals.
• Identify process improvements, document and optimize workflows, and refine standard operating procedures.
• Support initiatives aimed at firm growth, including expansion and new business development.
• Research and assess new technology solutions that elevate productivity and client experience.
• Monitor financial aspects such as budgets, operating costs, and key metrics.
• Prepare and review performance indicator reports to assist leadership in analysis.
• Coordinate with external accountants, payroll providers, billing specialists, and financial partners to maintain accurate financial dealings.
• Manage human resource functions including employee onboarding, benefits administration, personnel files, and policy enforcement.
• Ensure compliance with employment laws and firm regulations.
• Oversee annual reporting and regulatory filing requirements.

Employee Benefits

• Comprehensive health and dental insurance coverage.
• SIMPLE IRA plan with 3% employer matching contributions.
• Paid time off including vacation, sick days, holidays, and a birthday holiday.
• Access to two weekly office-based fitness classes conducted by professional trainers.