Marine Hostess

Job Location

Banana Island Resort Doha By Anantara, Doha, Qatar

About the Employer

Minor Hotels is a global hotel owner, operator, and investor, managing over 530 properties worldwide through brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI. The company operates across more than 50 countries in regions including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Role Overview and Responsibilities

• Report directly to the skipper and assist with all activities assigned by the skipper and Marine Coordinator.
• Participate actively in all emergencies and drills, responding according to assigned duties and alerting the skipper to any unsafe actions.
• Deliver personalized guest service in line with hotel standards, building strong relationships from guests’ arrival.
• Warmly welcome and greet all guests, managing complaints professionally and escalating serious issues to supervisors or managers.
• Stay informed about hotel facilities, operating hours, internal events, and administrative or operational updates.
• Join daily briefings with the front office team to review tasks and activities.
• Promote morale and maintain positive working relationships within the team.
• Arrive punctually on duty, wearing the proper uniform and name tag, maintaining high standards of personal appearance according to hotel policies.
• Assist guests during arrivals and departures with any necessary help.
• Ensure safety and promotional videos are shown or, if unavailable, present safety instructions personally at trip start and end.
• Collaborate with team members to coordinate smooth guest transfers.
• Conduct vessel checklists ensuring cleanliness and tidiness, arranging flowers, water, dates, magazines, and other amenities as required.
• Attend STCW courses or any other external training mandated by company or local regulations.

Qualifications and Skills

• High school diploma or equivalent; diploma preferred.
• Strong English communication skills.
• Customer-oriented mindset with meticulous attention to detail.
• Previous experience in hospitality is advantageous.