Manager - Performance and Business Excellence

About SEHA

Abu Dhabi Healthcare Company (SEHA) is the largest integrated healthcare network in the UAE, founded in 2007 to manage all public hospitals and clinics within Abu Dhabi Emirate. SEHA strives to provide world-class healthcare services using advanced diagnostics and systems, collaborating with global healthcare leaders like the Mayo Clinic. SEHA is a vital contributor to health sector reform in Abu Dhabi, aiming to align public healthcare provision with the highest international quality and safety benchmarks.

Key Responsibilities

Performance Management

• Design, oversee, and report on hospital-wide KPIs, balanced scorecards, and performance dashboards.
• Monitor departmental and institutional progress relative to strategic and operational goals.
• Conduct performance evaluations and deliver actionable insights to leadership teams.
• Ensure that operational objectives align with hospital strategy and regulatory frameworks.

Business Excellence and Continuous Improvement

• Lead initiatives for process enhancements employing Lean, Six Sigma, Kaizen, and other quality improvement techniques.
• Detect inefficiencies, operational constraints, and optimization opportunities.
• Drive projects aimed at improving performance across clinical and administrative departments.
• Foster and sustain a culture focused on continuous improvement and operational excellence.

Data Analytics and Business Intelligence

• Analyze a wide range of data including operational, clinical, financial, workforce, and patient metrics.
• Build executive dashboards, scorecards, and management reports utilizing BI tools.
• Conduct trend analysis, forecasting, benchmarking, and predictive analytics.
• Interpret complex datasets into actionable insights and recommendations for decision-makers.
• Maintain data integrity, accuracy, and compliance with governance standards.

Hospital Operations Support

• Collaborate with hospital leadership to optimize patient flow, capacity management, resource utilization, and overall operational efficiency.
• Track key productivity indicators such as Bed Occupancy Rate, Average Length of Stay (ALOS), Emergency Department Turnaround Time, Operating Room Utilization, Outpatient Waiting Time, Clinic Utilization, and Readmission Rates.
• Support initiatives for operational planning and service optimization.

Quality and Accreditation

• Assist in regulatory compliance and accreditation aligned with standards like JCI, CBAHI, DOH, DHA, and MOHAP.
• Monitor quality indicators and patient safety metrics to support continuous quality improvement.
• Participate in audits, assessments, and prepare for accreditation activities.

Strategic Planning and Reporting

• Contribute to annual strategic and operational planning processes.
• Perform business case and feasibility analyses.
• Prepare presentations and detailed reports for executive leadership and board reviews.
• Benchmark organizational performance against local and international healthcare standards.

Qualifications

• Undergraduate degree in Healthcare Management, Business Administration, Industrial Engineering, Health Informatics, Data Analytics, Statistics, or a related discipline.
• Postgraduate degree (MBA, MHA, MPH, Health Informatics, or related field) is preferred.