- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 6 ore fa
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About Freshworks
Many organizations struggle to handle the overwhelming expenses and complexities linked with conventional software solutions, which often complicate rather than simplify business operations. Freshworks offers a refreshing alternative: straightforward service software that enhances customer and employee experiences. Our enterprise-level products are robust, user-friendly, and deliver fast results. We integrate AI to reduce friction, making employees more efficient and driving organizational productivity. Trusted by over 72,000 companies globally and supported by a workforce of over 4,500, Freshworks continues to lead in customer experience (CX) and employee experience (EX) software solutions.
Job Overview
On the path to reaching a $1B+ valuation, Freshworks is seeking a data-oriented Manager of Business Development to lead and energize the team spearheading growth in the DACH region. This hands-on leadership role requires developing strategic playbooks, mastering AI-driven sales technologies, and coaching Business Development Managers (BDMs) to disrupt the market.
Key Responsibilities
- Manage all facets of inbound and outbound sales development, fostering collaboration across teams, while inspiring and training the business development team to identify high-quality opportunities.
- Align closely with sales managers and representatives to support regional sales territory plans.
- Maintain strong communication channels with sales departments to ensure proper lead qualification, follow-ups, and lead quality.
- Lead and mentor a team of BDMs, encouraging effective time management and productivity through planning, adherence to schedules, and customization of outreach scripts for different market segments.
- Conduct regular meetings and one-on-one sessions to track progress and drive teams toward exceeding their targets.
- Analyze and report on team performance, monitoring metrics such as qualification and conversion rates, and provide forecasts to sales leadership based on data and trends.
- Collaborate directly with Marketing to shape campaign strategies, support their success, and relay insights gathered from real-world customer interactions.
- Implement an AI-first go-to-market strategy leveraging automation, buying signals, and intent data.
Qualifications
- Minimum of 3 years’ experience leading high-performing Business Development teams.
- Knowledgeable in sales intelligence tools, including the use of data enrichment and intent data technologies to craft targeted prospect lists.
- Data-driven mindset focused on enhancing team performance continuously.
- Persistent in optimizing outreach tactics such as email templates, call scripts, and cadence strategies to improve conversion rates.
- Expertise in monitoring critical top-of-funnel indicators like meeting hold rates, SQL conversions, and pipeline values, coupled with forecasting abilities.
- Excellent communication capabilities characterized by positivity, strong listening, writing skills, and a collaborative, hands-on leadership approach.
- Strategic thinker with meticulous attention to operational details.
- Fluency in both English and German languages is essential.
Additional Information
Freshworks fosters an inclusive environment that empowers individuals from diverse backgrounds, genders, sexual orientations, religions, and ethnicities to thrive. We are dedicated to equal opportunity employment, believing diversity enriches our workplace, communities, and drives business success. Join us to contribute to a fresh vision with tangible impact.