Logistics Coordinator

Role Overview

The Logistics Coordinator supports transportation operations with limited day-to-day supervision. This role manages shipments end to end, including scheduling, dispatching, planning, tracking, and ongoing communication with internal and external stakeholders.

Core Responsibilities

• Handle incoming phone calls and emails in a prompt, professional manner.
• Evaluate the needs of Sales Representatives or Account Managers and identify the purpose of each request.
• Collect all necessary details accurately during order entry.
• Route shipments according to customer-specific instructions and requirements.
• Monitor every shipment throughout the process and provide updates at each stage, including delays, cancellations, damage, and other issues.
• Inform the relevant parties when special service requests are needed.
• Spot opportunities to improve processes and raise service quality.
• Coordinate with internal teams and external clients to schedule, move, and deliver consignments.
• Use vendors and partner networks to deliver solutions that are timely, professional, and cost-effective.
• Work in the transportation management system and/or warehouse management system carefully and consistently.
• Complete additional duties as assigned.

Qualifications

• High school diploma or an equivalent credential is required.
• At least 2 years of experience in logistics and/or freight forwarding operations, or a comparable combination of education and experience.
• Working knowledge of compliance agencies and regulations, including TSA and DOT.
• Prior customer service experience.
• Intermediate proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.

Physical Demands

• Ability to sit, walk, and stand for extended periods while communicating effectively by computer/keyboard or telephone.
• Comfortable handling moderate workplace stress.
• Work environment noise may range from moderate to high.
• Must be able to kneel, bend, squat, and stoop as needed.
• The listed physical demands reflect the functions required to perform the job successfully.

Key Competencies

• Strong problem-solving ability.
• Comfort working in a fast-moving, time-sensitive setting.
• Willingness to learn and develop professionally.
• Self-motivated team contributor with a positive, outgoing attitude.
• Excellent organization, prioritization, and planning skills.
• Adaptable when priorities change.
• Client-focused mindset and service orientation.
• Ability to work effectively with a diverse workforce across different settings.
• Strong verbal and written communication, with a focus on active listening.
• Good judgment in urgent situations.
• Reliable follow-up and follow-through.
• High personal integrity and credibility.
• Alignment with the company’s core values.

Schedule and Work Details

This is an onsite position in Elkridge, Maryland. No travel is required. The work schedule is Tuesday through Thursday from 4:00 pm to 12:00 am EST, Friday from 2:00 pm to 10:00 pm EST, and Saturday from 7:00 am to 3:00 pm EST. There are no supervisory responsibilities for this role.

Compensation

The hourly pay range for this position is $23.87 to $28.08.