Local Representative - Canberra

Overview

Join Otis Elevator Co., a global leader in elevator and escalator manufacturing, installation, and maintenance, recognized as one of Forbes' World's Best Employers in 2025. We are seeking a seasoned Local Representative based in Canberra to serve as a crucial link coordinating company operations in the area. This permanent position reports to the Service Manager and offers a dynamic blend of fieldwork and office responsibilities.

Key Duties – Field

• Reduce emergency call-outs by implementing proactive maintenance and managing assets effectively.
• Achieve routine maintenance goals as per contract requirements.
• Minimize elevator downtime through efficient parts ordering and collaboration with Sales for cost estimates.
• Oversee repair jobs alongside customers and subcontractors within the assigned region.
• Expand business growth by cultivating and maintaining strong customer relationships.
• Ensure compliance with safety protocols through field audits and supervisory control of subcontractors.

Key Duties – Office

• Manage and update routine maintenance timetables to satisfy contractual obligations.
• Meet budgetary targets for repairs and new business development within the area.
• Handle procurement by ordering parts, issuing purchase orders, and receiving equipment.
• Respond promptly with positive solutions to customer inquiries and issues.
• Participate in customer meetings providing technical consultation as needed.
• Support third-party consultants during tender evaluations and report generation.
• Assist Sales teams with tenders for new equipment, modernization, and repairs projects.
• Generate proactive area reports for management review.
• Contribute innovative ideas to improve internal and external business outcomes.

Qualifications & Skills

• Possession of a current ACT Electrical license.
• Trade qualifications such as Electrician, Fitter, or Mechanic; Electronics studies are advantageous.
• Strong IT proficiency coupled with leadership experience.
• Valid driver's license with a clean driving record.
• Demonstrated business insight and capability to assist Sales effectively.
• Excellent oral and written communication skills.
• Proven experience managing projects end-to-end.
• Strong negotiation and influencing capabilities.
• Team player with a positive professional attitude.

Benefits

• Competitive remuneration and benefits including incentive schemes and company vehicle.
• Autonomous work by managing your own geographic portfolio.
• Flexible work hours with a 12-day annual paid time off (RDOs).
• Work split approximately 70% field activities and 30% office duties.

Additional Information

Otis operates worldwide across 200+ countries with 72,000 employees, serving iconic landmarks globally. The company fosters a diverse and inclusive environment and offers continual learning opportunities, including scholarship programs. Equal opportunity employment is practiced, with accommodations available for applicants with disabilities. Safety, ethics, and quality are core company commitments.