Learning and Development Manager - Luxury Retail

About the Role

We are collaborating with a globally renowned luxury brand to recruit a Learning and Development Manager in Dubai, overseeing the Middle East region. This role plays a key part in influencing talent growth across premier luxury retail operations by embedding a culture where continual learning enhances client service, leadership, and commercial outcomes.

Role Summary

The appointed individual will direct the regional learning strategy by partnering with boutique leaders to close capability gaps, grow leadership pipelines, and uphold superior service standards. Responsibilities span across retail and corporate sectors to design development programs tailored to global luxury standards and regional market nuances, with success measured by leadership quality, staff engagement, client experience, and business results.

Key Responsibilities

• Collaborate with Retail Directors, Boutique Managers, and HR Business Partners to align development efforts with business priorities.
• Serve as an advisor on organizational development, capability building, and people management effectiveness.
• Develop and execute leadership, coaching, customer service, product knowledge, and retail excellence training programs.
• Create comprehensive development pathways for various leadership tiers including Boutique, Team, and Department Managers.
• Lead onboarding programs to speed up employee integration and boost performance.
• Coach managers to enhance leadership abilities, employee engagement, and team dynamics.
• Work with retail teams to identify and implement opportunities to improve client experience and commercial results.
• Maintain learning initiatives that promote luxury service standards and support new store openings and strategic projects.
• Engage in succession and talent review processes to support high-potential employee growth and future leadership development.
• Oversee the regional learning calendar ensuring consistent delivery and monitor effectiveness via feedback and performance indicators.
• Regularly update learning content to stay aligned with evolving business goals and luxury retail practices.

Experience and Qualifications

• At least 5 years of experience in Learning & Development, Talent Development, or Retail Training roles.
• Exposure to managing or supporting multiple Middle Eastern countries is highly preferred.
• Background in luxury retail sectors such as fashion, jewellery, watches, or luxury hospitality.
• Proven collaboration with senior retail leaders and strong stakeholder engagement skills.
• Expertise in designing advanced leadership programs rather than administering standard training sessions.
• Comfortable traveling across multiple boutiques regionally as required.
• Proficient with Learning Management Systems and digital learning technologies.
• Fluent in English; Arabic language skills are an advantage.