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Job description
Company Overview
AvePoint stands as a global frontrunner in data security, governance, and resilience. Our innovative Confidence Platform is trusted by over 25,000 customers worldwide to safeguard and optimize critical data within Microsoft, Google, Salesforce, and other collaboration ecosystems. With a vast global partner network including nearly 5,000 managed service providers, resellers, and systems integrators, our solutions are accessible across more than 100 cloud marketplaces.
Position Details
Role: L1 Support / Webmaster
Location: Singapore (Onsite at client location)
Employment Type: Full-Time
Key Responsibilities & Requirements
- Manage daily website updates by publishing content, images, and pages through a Content Management System such as GovTech Optical.
- Utilize web analytics tools effectively to analyze website traffic and monitor performance metrics.
- Perform ticket triaging, escalate issues, and resolve them timely according to defined Service Level Agreements using ticketing platforms like JIRA.
- Create and maintain an up-to-date and comprehensive knowledge base covering systems, processes, and common queries to support smooth operations.
Additional Information
Applicant personal data will be handled in full compliance with relevant data protection regulations and our Privacy Notice.