Key Account Manager

About Swasthya Medtech

Swasthya Medtech is a healthcare technology firm dedicated to enhancing patient care and clinical efficiency by delivering innovative medical products and services. The company partners closely with healthcare professionals to understand operational challenges and provide practical, scalable solutions that improve quality of care. Swasthya Medtech fosters a work environment emphasizing collaboration, data-driven insights, and strong customer relationships, offering growth and learning opportunities in the medtech sector.

Role Overview

The Key Account Manager position is an on-site, full-time role located in Vijayawada North. The primary responsibility is to manage and expand strategic customer accounts by understanding client requirements and aligning them with Swasthya Medtech's offerings. Daily activities include conducting account reviews, implementing business strategies, coordinating between teams, and ensuring exceptional customer satisfaction.

Key Responsibilities

• Maintain and grow key client relationships through regular communication and strategic planning.
• Conduct account performance evaluations and coordinate internal resources to meet client needs.
• Identify opportunities for upselling and cross-selling relevant products and services.
• Address client issues promptly to ensure high satisfaction levels.
• Prepare reports and maintain detailed records of account activities and performance metrics.
• Support the development and execution of long-term account management plans.

Qualifications and Skills

• Graduation preferably in Sciences or related field.
• 1-2 years of experience in key account management with a proven track record of building long-term client relationships.
• Strong analytical abilities to interpret data and contribute to effective business planning.
• Excellent customer service skills focused on responsiveness and issue resolution.
• Proficient in English communication, negotiation, and presentation; proficiency in local languages is beneficial.
• Experience in healthcare, medical devices, or technology solutions is advantageous.
• Familiarity with CRM software and standard office tools like spreadsheets and presentation software.
• Capability to work independently and manage multiple priorities in a collaborative environment.