IT Support Specialist

Role Overview

The IT Support Specialist at LP OMSA Bordeaux is responsible for providing daily remote assistance to users, addressing technical challenges, and maintaining dependable access to IT services. This part-time position involves managing help desk tickets, troubleshooting hardware and software issues, and supporting desktop environments and peripheral equipment.

Key Responsibilities

• Respond promptly to user help desk requests and diagnose technical problems remotely.
• Maintain and support desktop computers running various operating systems such as Windows, macOS, and Linux.
• Assist users with account access, network connectivity issues, and routine system maintenance tasks.
• Record incidents and resolutions clearly and systematically for future reference.
• Collaborate with IT colleagues to escalate complex issues and enhance support procedures.

Qualifications

• Proven experience in technical and help desk support within remote work settings.
• Strong troubleshooting abilities for common hardware, software, and basic network problems.
• Practical knowledge of desktop computer management, including operating systems and standard office software.
• Good grasp of IT fundamentals, including user account handling and security practices.
• Excellent written and verbal communication skills to simplify technical explanations.
• Ability to organize and prioritize multiple tasks effectively while working part-time.
• Previous experience in customer-focused IT support roles or relevant internships is advantageous.
• Certifications like CompTIA A+ or ITIL Foundation, or formal education in IT support or computer science are welcome but not mandatory.