IT Support Specialist (Junior to Mid Level) - OAMD
Atlanta, Georgia, United States · Part time
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- Esperienza
- 2–4 anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 4 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Associate's or Bachelor's degree in Information Technology or Computer Science
- Requisiti di ammissibilità
- Candidates should meet the educational and experience requirements and be able to work onsite in Atlanta, GA three days weekly. This role is contingent on contract award and subject to confidentiality and equal opportunity employment provisions.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About BeVera Solutions, LLC
BeVera Solutions, LLC is an expanding public health and professional services firm delivering innovative solutions to federal and state agencies. The company specializes in program management, communications, acquisition, data analytics, and public health initiatives. Leadership promotes a people-centric culture, valuing each employee and offering competitive pay along with meaningful work. Recognized as one of Atlanta's Best Places to Work for 2024 and 2025 by the Atlanta Business Chronicle, BeVera emphasizes integrity, excellence, and teamwork.
Position Summary
This role seeks a detail-focused junior to mid-level IT Support Specialist to deliver primary and secondary technical help for users within the CDC Office of Advanced Molecular Detection (OAMD), supporting their enterprise computing, data, and application environments. You will be the main helpdesk liaison, managing user access, maintaining documentation, and escalating complex problems per service level agreements. Alongside support duties, this role involves assisting with onboarding, training, and system deployments for federally funded public health programs. The position requires physical presence in Atlanta, GA, with an onsite schedule of three days per week. Note that the hiring is contingent on BeVera securing the relevant contract.
Key Responsibilities
- Act as primary contact for helpdesk technical support inquiries.
- Manage Tier 1 and Tier 2 support tickets efficiently within established SLAs.
- Assist users in accessing computing systems, applications, and necessary software tools.
- Handle account creation, permission settings, and software access requests.
- Develop and maintain user manuals, FAQs, and knowledgebase articles.
- Refer complex issues to senior staff when required.
- Support onboarding activities, training programs, and rollout of new systems.
Candidate Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- Between 2 and 4 years of experience in IT helpdesk or technical support roles.
- Working knowledge of Linux operating systems and fundamental networking principles.
- Ability to attend onsite work in Atlanta, GA at least three days weekly (hybrid arrangement).
- Excellent communication, customer service, and documentation capabilities.
- Experience utilizing ticketing systems and support management platforms.
Additional Information
All candidate information will remain confidential following Equal Employment Opportunity guidelines.
BeVera Solutions is committed to equal employment opportunity, ensuring hiring decisions are solely based on qualifications and business requirements. The company prohibits discrimination based on protected characteristics including race, color, religion, sex, national origin, age, veteran status, ancestry, marital or family status, medical condition, disability, or any other protected status under applicable laws. Accommodations are provided as necessary to enable performance of essential job functions.
Employment practices comply with all federal, state, and local EEO laws and adhere to merit-based hiring standards aligned with federal contracting rules.