IT Support Officer / IT Help Desk Officer

About the role

Derick HVAC-R is seeking a customer-oriented and technically capable IT Support Officer / IT Help Desk Officer to join its IT function in a full-time, onsite role based in Australia. This is an entry-level to junior opportunity suited to fresh graduates and early-career candidates who want to develop a career in IT support and technology services.

What you will do

• Act as the first point of contact for technical issues across hardware, software, networking, and systems.
• Handle user questions and work to close support requests quickly and efficiently.
• Set up, configure, and look after computers, printers, and other IT devices.
• Help with installing software, applying updates, and adjusting system settings.
• Resolve problems related to desktops, laptops, email, and network connectivity.
• Administer user accounts, password changes, and access rights.
• Record, follow up, and keep support tickets current in the help desk platform.
• Refer more complex technical matters to senior IT staff when required.
• Keep clear records of support actions taken and the solutions provided.
• Contribute to IT initiatives, system improvements, and routine maintenance work.

Requirements

• A diploma or bachelor’s qualification in Information Technology, Computer Science, or a closely related discipline.
• Working familiarity with Windows, Microsoft 365, and computer hardware basics.
• Basic understanding of networking concepts such as TCP/IP, Wi-Fi, and VPN access.
• Prior exposure to help desk or ticketing platforms will be beneficial.
• Strong diagnostic thinking and problem-solving ability.
• Good verbal and written communication along with a service-focused attitude.
• Comfortable working both on your own and as part of a team.
• Strong attention to detail and a genuine willingness to learn.
• Internship experience or prior IT support exposure is helpful but not mandatory.
• Fresh graduates are welcome to apply.

What’s on offer

• A supportive and collaborative workplace.
• Structured training and mentorship support.
• Opportunities to grow within the IT department.
• Practical exposure to enterprise systems and modern technologies.
• Experience across IT infrastructure, cybersecurity, and system administration areas.
• A competitive pay and benefits package.
• Ongoing learning and professional development opportunities.

Additional information

This opportunity is intended for candidates at entry-level or junior level. The role is full-time and onsite.