IT Specialist

About Dentsply Sirona

Dentsply Sirona is the largest global manufacturer of professional dental products and technologies, with over 100 years of innovation serving the dental industry and patients worldwide. The company develops and markets a broad range of dental and oral health solutions along with consumable medical devices under various well-known brands. Its headquarters are in Charlotte, North Carolina, and it is publicly traded on NASDAQ under the symbol XRAY.

Role Overview

The IT Specialist is responsible for providing high-quality on-premises IT support, ensuring smooth and reliable technology operations at the assigned site. This primary IT contact delivers hands-on assistance with end-user devices, applications, and collaboration tools, coordinating closely with Regional and Global IT teams to uphold service standards and consistency.

Key Responsibilities

• Deliver end-to-end IT support at the site, covering devices, applications, and collaboration tools, managing user requests and communications.
• Troubleshoot and resolve issues related to network connectivity, system access, and application functionality, escalating complex problems when necessary.
• Maintain accurate and timely documentation of all support tickets within ServiceNow, including proper categorization and closure.
• Support critical business functions such as meeting room technologies, audiovisual equipment setups, and conferencing services.
• Manage IT assets throughout their lifecycle—inventory tracking, deployments, upgrades, and retirement—ensuring timely provisioning for user onboarding or organizational changes.
• Guide users on IT systems, tools, and best practices to promote effective utilization of Microsoft 365 and collaboration platforms.
• Provide professional, responsive, and user-focused IT support to ensure a consistently high-quality experience on site.
• Develop strong, trust-based relationships with users and stakeholders to proactively identify and address opportunities for improving IT services and user experience.
• Engage with business units to understand operational needs, identify technology support gaps, and consolidate user feedback into actionable improvement plans.
• Assist in deploying, adopting, and stabilizing IT tools and service enhancements within the business environment.
• Ensure compliance with Dentsply Sirona’s IT policies, governance frameworks, and regulatory standards including SOX and FDA requirements.
• Support enforcement of IT security protocols including access controls and endpoint compliance measures.

Experience and Skills Required

• Diploma or degree in Information Technology, Computer Science, or a related field.
• 2 to 3 years of experience in IT support, desktop support, or helpdesk roles.
• Proficient in supporting desktops, laptops, printers, meeting room systems, and office software.
• Working knowledge of Microsoft 365, Active Directory / Entra ID, Intune, Windows Server, and basic networking concepts.
• Experience with IT service management platforms like ServiceNow and understanding of ITIL processes.
• Basic knowledge of IT security principles covering endpoint, access, and network security.
• Strong troubleshooting and communication capabilities.
• Familiarity with business applications, reporting tools, or low-code platforms such as Microsoft Power Platform is advantageous.
• Customer-oriented approach with ability to work independently.

Equal Opportunity Employer

Dentsply Sirona provides equal employment opportunities without discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, marital status, disability, genetics, veteran status, or other legally protected factors.

Applicant Eligibility

Candidates must be authorized to work in the country where the position is located.

Additional Information

If applicants require assistance due to disability when completing the application, they should submit an accommodation request to the company. Recruitment agencies or unsolicited applications from firms are not entertained. Beware of fraudulent employment offers by third parties falsely claiming to represent the company; verify job opportunities only through official company channels.