IT Help Desk Support

About REVOLVE

REVOLVE is a cutting-edge fashion retailer targeting Millennials and Generation Z with a premium lifestyle brand. Offering over 45,000 styles across apparel, footwear, accessories, and beauty, REVOLVE connects a vibrant community of consumers and fashion influencers worldwide. With two decades of expertise in technology and data analytics, the company continuously innovates retail experiences to lead in the 21st century fashion market.

Role Overview

The IT Help Desk Support position is integral to the IT team, providing top-tier technical assistance and maintaining continuous support for end-users. The role requires a tech-savvy, problem-solving individual who delivers excellent customer service and works proactively to resolve hardware, software, and network issues.

Key Responsibilities

• Offer first-level support for hardware, software, and network issues, efficiently troubleshooting problems with end-users.
• Manage support requests via IT service management tools, ensuring timely issue resolution and tracking.
• Conduct routine system maintenance including updates, backups, and security patching while monitoring performance.
• Assist in setup, configuration, and upkeep of IT equipment like computers and printers, including guiding users on technology practices.
• Keep comprehensive documentation for support tickets, resolutions, and IT system changes; develop user guides and knowledge base articles.
• Collaborate with the IT team on solving complex issues and improving support workflows.
• Provide empathetic and professional customer service to address user concerns and maintain satisfaction.
• Identify persistent problems and develop long-term solutions, escalating complex issues as needed.
• Ensure compliance with company IT policies and security standards in all support activities.

Qualifications and Skills

• Bachelor's degree in Information Technology, Computer Science, or comparable work experience.
• Minimum of 2 years’ experience in IT support or help desk roles.
• Proficiency in troubleshooting Windows and macOS operating systems, software applications, and hardware issues.
• Knowledge of network troubleshooting and support methodologies.
• Preferred certifications include CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.
• Strong analytical and problem-resolution capabilities for handling complex technical challenges.
• Excellent communication skills for effectively conveying technical information in clear terms.
• Demonstrated commitment to delivering high-quality customer service focused on user satisfaction.
• Effective organizational ability to prioritize tasks within a fast-paced environment while maintaining thoroughness.

Working Conditions

• Primarily office-based work with potential for remote support.
• Standard business hours with occasional evening or weekend support if required by business demands.
• Physical requirements include the ability to handle IT equipment up to 25 lbs and perform tasks requiring prolonged sitting or standing.

Culture and Environment

The ideal candidate thrives in a fast-moving, evolving workplace where teamwork and initiative are highly valued. At REVOLVE, collaboration and a willingness to engage in diverse tasks to ensure success are key to daily work life.

Additional Information

For applicants working within California, REVOLVE provides a reasonable estimated salary or hourly wage range considering multiple compensation factors like experience, skills, certifications, and organizational needs. Following application submission, candidates should monitor spam folders as status updates come from an ADP email address.

Perks

Employees enjoy benefits beyond typical packages including significant discounts of 50% or more on products, complimentary weekly lunches, and engaging company events.