IT Administrator

Overview

Benjamin Steel Company is seeking an experienced IT Systems & Network Administrator to uphold and improve its technical infrastructure across several locations in Ohio. Reporting to the Director of Information Technology, this pivotal role involves providing comprehensive end-user support and managing servers, network systems, communication solutions, security measures, and enterprise software. The role demands up to 50% travel within Ohio.

Key Responsibilities

• Deliver expert-level technical assistance for desktops, laptops, thin clients, mobile devices, peripherals, printers, and enterprise applications.
• Troubleshoot and rectify hardware, software, OS, network, and connectivity problems promptly.
• Install, configure, and maintain Microsoft Windows OS, Microsoft 365 suite, and other pertinent business applications.
• Develop and manage workstation images; assist in software packaging and deployment procedures.
• Support manufacturing technologies including equipment and barcode scanners.
• Resolve user issues concerning telecommunications, wireless networks, and mobile devices.
• Manage and configure servers, storage systems, virtualization platforms, network switches, routers, firewalls, wireless infrastructure, and network devices.
• Monitor network and system performance proactively to mitigate issues.
• Administer user permissions, security groups, and access rights within Active Directory and server environments.
• Perform routine maintenance tasks such as firmware updates, OS patching, and software upgrades.
• Oversee enterprise voice and communication systems; liaise with telecommunications vendors for services and enhancements.
• Administer the Mobile Device Management (MDM) system, handling device enrollment, security compliance, inventory, and lifecycle management.
• Ensure cybersecurity controls including firewalls, antivirus, VPNs, email protection, and endpoint security are effective and up to date.
• Support vulnerability remediation, security updates, and achieve compliance objectives.
• Maintain accurate software licensing and hardware inventory records.
• Support disaster recovery planning and maintain backup systems.
• Use helpdesk and asset management systems for documenting IT incidents, service requests, equipment, and solutions.
• Create and update technical documentation, network diagrams, system configurations, and end-user guides.
• Research and recommend new technologies to elevate efficiency, security, and system reliability.
• Collaborate with vendors and internal teams to advance IT projects and business goals.
• Provide backup support for the IT team and complete additional projects as assigned.
• Maintain punctuality and dependable presence at work.

Qualifications

• Associate's or Bachelor's degree in IT, Computer Science, or equivalent education and experience.
• 3 to 5 years of escalating responsibility in enterprise IT support roles.
• Proficient in managing Microsoft Windows OS, Microsoft 365, servers, networking, and enterprise IT infrastructures.
• Experience supporting multi-location organizations is beneficial.
• Familiarity with Mobile Device Management, virtualization, backup solutions, and cybersecurity technologies preferred.