Inventory Specialist

Role overview

This position focuses on keeping store inventory accurate and well controlled across the front end and pharmacy. The role includes monitoring inventory processes, training team members on best practices, supporting ordering and receiving, and helping maintain strong on-shelf availability. It also involves checking planograms, tracking pricing accuracy, and safeguarding assets through proper inventory controls.

Customer experience

The inventory specialist greets customers, offers help with products and services, and, when acting as leader on duty in designated stores, handles questions and resolves issues to support a positive shopping experience. The role also reinforces customer service standards and service behaviors across the team.

Operations

• Guide and coach teammates on warehouse and vendor inventory procedures, including ordering, reviewing, and receiving merchandise.
• Receive deliveries while vendors are still on site, with emphasis on one-box receiving, and take follow-up steps for missing or incorrect shipments.
• Support pharmacy shipment posting, warehouse order posting, OTC and prescription order processing, tote audits, shortage documentation, and damaged product reporting.
• Carry out on-shelf availability work for planogrammed areas, including disposals, call-ins, vendor returns, scan-outs, and scan-out returns.
• Handle pharmacy inventory work such as recalls, non-controlled and damaged salvage returns, vendor returns, and eligible interstore transfers or excess inventory returns.
• Complete pricing tasks, including price updates, markdowns, markdown deletions, signage accuracy, and required regulatory pricing actions.
• Order expense items for the front end and pharmacy, watch for excess manual pharmacy ordering, and manage consigned inventory as needed.
• Keep pull-and-quarantine items updated and stored in the correct holding area.
• Maintain accurate on-hand counts for the sales floor, stockroom, overstock areas, and pharmacy smart counts.
• Ensure compliance with state and local rules for regulated products such as alcohol and tobacco.
• Maintain inventory records, file and retain invoices, receipts, and return authorizations, and support physical inventory preparation and execution.
• Keep counters and shelves clean and properly merchandised.
• Stay familiar with store systems and equipment.
• Support package delivery activities, package scanning, package returns, and the Pickup Program.
• When serving as leader on duty, manage POS activity, including pricing exceptions, scanning errors, voids, refunds, cash drops, and change handling.
• Follow company policies and maintain respectful working relationships.
• Take on additional duties as assigned.

Training and development

• Attend company training sessions and complete all required e-learning, including safety modules.
• Obtain and keep any pharmacy license or certification required by the state.

Communications

• Act as a bridge between managers and other team members by coaching inventory system skills and sharing instructions when leading the shift.
• Escalate disciplinary concerns and customer complaints to management when serving as leader on duty.

Additional information

Qualified applicants with arrest or conviction records will be considered. The employer is an equal opportunity employer, including disability and veterans. Compensation depends on location, skills, abilities, education, experience, and other relevant factors. The role stays open until filled. Walgreens benefits are available through the company benefits page. Salary range: $17 to $20 per hour.

Basic qualifications

• Internal candidates need at least 6 months of prior work experience with Walgreens; external candidates need at least 1 year of retail experience.
• English fluency in reading, writing, and speaking is required, except in Puerto Rico.
• Availability must include a flexible schedule with evenings and weekends.
• Internal candidates must have an “achieving expectations” rating on the most recent performance review and no written disciplinary action in the last 12 months.
• Strong attention to detail, the ability to multitask, and the ability to manage execution are required.
• The candidate should be able to identify operational issues and help implement practical solutions.

Preferred qualifications

• Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate is preferred.
• Prior Walgreens experience with an evaluation on file is preferred.