Information Technology Administrator

Overview

We seek a proactive IT Administrator to oversee daily IT operations at our Dubai office. This role demands managing servers, networks, Microsoft 365 environments, endpoint security, while supporting project coordination and vendor interactions. The ideal candidate will be proactive, autonomous, and the primary technical contact on site.

Key Duties

• Manage and support Windows Server, virtualization platforms such as VMware or Hyper-V, and SQL database systems.
• Design, document, and maintain network infrastructure, including switches, VLANs, cabling, racks, and topology.
• Administer server systems related to CCTV and access control, maintaining detailed documentation.
• Implement technology refreshes and infrastructure upgrades.
• Handle Microsoft 365 services administration including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Oversee user identities, access, multi-factor authentication, and Microsoft Intune endpoint management.
• Deliver advanced level 2 and 3 support for Windows and macOS devices.
• Support cybersecurity activities, manage phishing incidents, endpoint encryption, and ensure information security per ISO 27001 compliance.
• Conduct access control reviews and manage security tools.
• Coordinate IT projects ensuring all documentation and phases are managed properly.
• Maintain communication with vendors, manufacturers, and service providers to resolve IT issues promptly.
• Generate IT status reports and communicate outcomes to management.
• Assist in budgeting for procurement of IT equipment and software.

Requirements

• Bachelor's degree in Computer Science, IT, or related field.
• Minimum of 2 years practical experience as an IT Administrator or equivalent position.
• Proficient in Windows Server, SQL, virtual private networks (VPNs), VMware or Hyper-V.
• CompTIA certification such as Security+, Network+, or related is essential.

Preferred Qualifications

• Direct experience with ISO 27001 standards - implementation, audits, or compliance.
• Competency in Microsoft 365 administration, Entra ID, Intune, and Teams.
• Strong knowledge of enterprise network infrastructure including switches, VLANs, structured cabling, and network documentation techniques.
• Experience managing CCTV and access control systems.
• Familiarity with endpoint security technologies like BitLocker, multi-factor authentication, and incident management escalation.

Soft Skills

• Excellent communication and organizational skills with ability to work independently.
• Strong multitasking skills and ability to prioritize and manage deadlines efficiently.
• Problem-solving mindset with quick responsiveness to technical challenges.
• Proactive in decision making and leading onsite technical issues.
• Adaptable to working across multiple site environments.