Information & Communications Officer

Position Summary

The Information & Communications Officer acts as the main contact and operational coordinator for HAZAR GROUP (FZC), managing client communication, candidate support, and daily administration in a fully remote setting based in UAE. This bilingual role requires organization skills and the ability to handle online client interactions and maintain records related to healthcare professional licensing across GCC countries.

Primary Duties

• Handle client communication mainly through websites, social media, and WhatsApp Business, providing timely and professional responses.
• Review medical qualifications, clinical and licensing credentials to ensure compliance with regulatory standards such as DHA, MOHAP, DoH TAMM, and SCFHS.
• Track candidate progress using Google Workspace tools to maintain up-to-date records and support reporting.
• Assist candidates with document preparation for Primary Source Verification and provide guidance regarding occupational English tests and exam registrations.
• Maintain strict confidentiality of all personal and professional documentation.
• Provide administrative and executive support to General Manager and COO, including scheduling, document handling, and reporting.
• Prepare corporate invoices and receipts ensuring proper segregation of service fees and third-party charges for financial accuracy.
• Support digital marketing by scheduling and monitoring content on LinkedIn, Facebook, and Instagram, and forwarding business opportunities to management.
• Represent the company professionally with clients, partners, and stakeholders.

Required Qualifications and Experience

• Bachelor's degree or equivalent preferably in Medicine, Nursing, Allied Health, Education, English, IT, Business Administration, or Healthcare Management.
• 1 to 3 years of experience in customer service, client onboarding, healthcare recruitment coordination, education consultancy, or digital operations.
• Fluent professional communication skills in Arabic and English, both written and spoken, are mandatory.
• Proficiency with Google Workspace (Sheets, Docs, Forms, Drive), WhatsApp Business, and online meeting platforms like Zoom or MS Teams.
• Ability to work effectively in remote settings using personal computer and reliable internet with a dedicated workspace.
• UAE residency is required.

Personal Attributes

• Exceptional organizational and time management capabilities.
• Attention to detail and data accuracy.
• Independent work ethic with minimal supervision.
• Professionalism in online communication and presence.
• Strong commitment to confidentiality and data security.
• Motivation to learn and grow within healthcare service operations.

Career and Growth

This role provides the candidate the opportunity to cultivate skills in international healthcare licensing, client relationship management, and business operations with prospects for advancement into roles such as Client Services Manager, Operations Coordinator, or Business Development based on performance.