Inbound Sales Representative Associate - Messaging

Role Overview

This position is for an Inbound Sales Representative Associate focused on messaging-based customer interactions. The role sits within customer support and customer service technology, with an emphasis on resolving customer issues, handling complaints, and delivering effective outcomes within service-level timelines.

About the Organization

Accenture is a global professional services company known for its capabilities across digital, cloud, security, strategy, consulting, technology, operations, and related services. The company supports clients across more than 120 countries and focuses on creating value through technology, innovation, and human ingenuity.

What You Will Do

You will work in the customer support function, assisting customers with queries, complaints, and escalation handling. The role also involves ensuring faults and issues are closed within SLA targets. The work is centered on platform- and software-enabled contact center operations that influence both customer experience and agent productivity.

Responsibilities

• Resolve routine customer issues using established procedures and general guidelines.
• Handle customer queries, complaints, and escalation cases through messaging channels.
• Support the closure of faults and complaints within defined SLA timelines.
• Work closely with your immediate team and direct supervisor for day-to-day coordination.
• Follow detailed instructions for regular tasks and new assignments.
• Contribute as an individual team member within a clearly defined scope of work.
• Be prepared to work in rotational shifts if required.

Skills and Attributes Sought

• Strong written and verbal communication
• Team collaboration
• Interpersonal skills
• Problem-solving ability
• Ability to perform well under pressure
• Customer service orientation
• Complaint handling
• Escalation management
• Adaptability in shift-based work
• Messaging/chat support proficiency

Qualifications

Candidates should have completed any graduation. The role requires 1 to 3 years of experience.

Additional Information

This position is tied to next-generation customer operations and customer service technology. It is an individual contributor role with a focused scope of work, and decisions made in the role primarily affect the employee’s own output. The workplace location is Navi Mumbai, India.

Equal Opportunity

Employment decisions are made without discrimination based on age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected basis.