Human Resources Support Specialist

Overview

The Employee Services Specialist works remotely, serving as the first contact point for employees, managers, and HR partners by delivering timely, high-quality HR assistance focused on employee needs. This contract role lasts between four and five months, requiring standard business hours (8am to 5pm EST) and a full-time schedule of 40 hours weekly.

Key Responsibilities

• Provide frontline support for employee questions regarding HR programs such as payroll, benefits, policies, and the employee lifecycle.
• Guide and assist employees in using HR systems, particularly Workday, including troubleshooting access and navigation.
• Handle employee inquiries via HR case management tools or communication channels like phone, email, and portal, aiming for accurate and prompt resolutions.
• Escalate complex or uncommon issues to subject matter experts when necessary.
• Maintain thorough knowledge of HR policies, compliance guidelines, and procedures to ensure consistent and compliant service delivery.
• Support various employee programs, communications, and initiatives as required.
• Collaborate with HR Centers of Excellence, including Compensation, Benefits, and Payroll teams, to enhance seamless service delivery.
• Contribute to the efficiency and customer experience of a high-performing shared services HR model.

Additional Information

The role supports an HR Shared Services model by providing responsive and accurate assistance to all employees, managers, and HR partners, emphasizing first-contact resolution wherever possible. This position relies heavily on the Workday system and case management tools to address inquiries and support a positive employee experience throughout the organization.