Housekeeping Supervisor

About the Company

Join a renowned hotel brand under the Accor network, which encompasses over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle venues globally. This company values every individual’s contributions, promoting growth opportunities and fostering a positive impact on guests, colleagues, and the environment. Embrace the Heartist® philosophy, allowing your passion to shine in a dynamic hospitality environment.

Job Overview

The Housekeeping Supervisor will oversee and coordinate daily operations within the Housekeeping Department, ensuring exemplary standards of cleanliness, hygiene, and guest satisfaction. This role involves leading the housekeeping team, monitoring room and public spaces standards, and ensuring adherence to hotel and brand policies.

Key Responsibilities

• Oversee and manage daily tasks for Housekeeping Attendants and team members.
• Conduct inspections of guest rooms, corridors, public and back-of-house areas to ensure cleanliness aligns with hotel standards.
• Guarantee guest rooms are cleaned and prepared following established protocols within set timeframes.
• Assign daily responsibilities and room cleaning schedules to the housekeeping team.
• Coordinate closely with the Front Office to track room status and facilitate timely room readiness.
• Professionally handle guest requests, complaints, and housekeeping issues.
• Perform regular inspections, track maintenance concerns, damages, and manage lost and found items.
• Ensure proper handling, storage, and control over cleaning chemicals, equipment, and supplies.
• Monitor inventory levels of linens and amenities; report shortages to the Housekeeping Manager.
• Train, mentor, and support team members to uphold high service and cleanliness standards.
• Maintain compliance with hotel health, safety, hygiene, and security procedures.
• Assist the Housekeeping Manager with daily reporting, inventory management, and operational follow-up.
• Foster teamwork and maintain professional relationships with all hotel departments.
• Undertake additional tasks as delegated by the Housekeeping Manager or Management.

Candidate Qualifications

• Prior experience as a Housekeeping Supervisor or in a senior housekeeping role, ideally within the hotel industry.
• Thorough understanding of housekeeping operations and hotel cleanliness standards.
• Strong leadership abilities with good communication and organizational skills.
• Capability to supervise, motivate, and lead a diverse, multicultural team.
• Attention to detail combined with effective problem-solving skills.
• Able to perform well under pressure and manage multiple priorities efficiently.
• Proficient in English; knowledge of additional languages is advantageous.
• Familiarity with hotel management systems and housekeeping procedures is preferred.

Additional Information

Join a workplace that prioritizes a positive working atmosphere and is dedicated to continuous growth and excellence in service.