Guest Service Agent

About the Role and Location

Mantra on Sydney Airport is ideally situated just a short walk from the Sydney Domestic Terminal, with the international terminal just 4 km away and Sydney CBD a 30-minute taxi ride. The property features comfortable studio rooms and an on-site restaurant and bar offering an all-day menu. Nearby attractions include Maroubra Beach, Brighton Le Sands, and Westfield Eastgardens shopping center, all easily accessible by car.

Purpose

As a Guest Service Agent, you will serve as the welcoming face of the hotel, setting a positive tone for guests' entire visits. Your role involves supporting guests from check-in to check-out by delivering outstanding hospitality and ensuring memorable experiences.

Primary Duties

• Provide exceptional hospitality, ensuring all guests feel valued and important from arrival through departure.
• Effectively communicate with guests and team members to facilitate smooth operations and collaboration.
• Resolve guest issues proficiently, turning challenges into positive outcomes.
• Promote hotel amenities and services with thorough knowledge of products and offerings.
• Share expert knowledge of local attractions and hotspots to enhance guests' stays.
• Efficiently manage reservations and maintain accurate guest accounts.

Skills and Experience Required

• Prior experience working at a hotel front desk is advantageous.
• Demonstrated creativity in exceeding customer service standards.
• Ability to collaborate well within a team as well as work independently.
• Strong multitasking capabilities and composure under pressure with excellent organizational and time management skills.
• Excellent verbal and written communication skills.
• Willingness to work flexible shifts, including nights, overnight, weekends, and public holidays.

Benefits Provided by Accor

• ALL Heartist Membership granting discounts on accommodation and food & beverage worldwide.
• Family and friends discounts applicable to accommodation, services, and events.
• Participation in Accor Live Limitless (ALL) Loyalty Program to earn status and reward points globally.
• Access to industry-leading training platforms such as Accor Academy and Typsy to support career advancement.
• Opportunities to build professional networks with over 300,000 Accor hospitality professionals worldwide.
• Career growth prospects across Accor's extensive portfolio of over 400 hotels in the Pacific and more than 5,000 hotels across 110 countries.

Company Culture

Accor fosters an inclusive work environment that welcomes diversity and supports professional and personal growth. Employees are encouraged to bring their whole selves to work and participate in shaping the future of hospitality.