Gold Loan Manager

Role Overview

This position is focused on expanding the gold loan business across Maharashtra through distributor-led sourcing and a digital application platform. The role combines sales growth, partner management, operational coordination, and support for digital adoption to improve business outcomes and customer experience.

Business Development and Revenue Growth

• Grow the gold loan portfolio by leveraging the distributor ecosystem and the digital app channel.
• Map, approach, onboard, and activate distributors, DSAs, and other channel partners.
• Deliver monthly, quarterly, and yearly business achievement targets.
• Plan and execute initiatives that improve sourcing volume and customer acquisition.

Distributor and Partner Management

• Develop productive long-term relationships with distributors and channel partners.
• Run periodic product sessions and training programs for partners.
• Keep partners engaged and improve their contribution to business output.
• Address partner questions and operational concerns quickly and effectively.

Operations and Process Coordination

• Work with operations and credit functions to ensure loan processing runs smoothly.
• Support frictionless onboarding and disbursal through the application flow.
• Track turnaround times, application movement, and customer experience indicators.
• Maintain strict compliance with KYC norms, internal policies, and regulatory requirements.

Digital Channel and App Support

• Encourage adoption of the distributor app and promote effective day-to-day usage.
• Coordinate with product and technology stakeholders to enhance the user journey.
• Review app activity, conversion performance, and business dashboards regularly.
• Share suggestions that can improve workflows, processes, and digital capabilities.

Additional Information

Location: Maharashtra, India. Employment type: full-time, onsite.