General Manager, Commercial

Role Overview

The General Manager for Commercial oversees the commercial real estate portfolio, combining excellence in leasing strategy and asset performance to maximize long-term value for shareholders. This leader manages the physical, operational, and financial facets of commercial properties, aligning customer experience, design and digital goals, operational efficiency, and capital investments into a unified strategy that meets the Group's standards for excellence and sustained financial and experiential success.

Primary Duties

• Direct the Group's commercial strategy and asset portfolio to drive consistent revenue growth through customer-centric and data-driven methods.
• Leverage market trends, customer feedback, and analytics to guide proactive decision-making and foster innovation and competitiveness.
• Lead transformation efforts of assets, operational models, and teams to respond to changing customer expectations, improving engagement and retention.
• Champion digital transformation by integrating advanced technologies and data systems, enabling smoother, enhanced customer interactions.
• Build and maintain connections with industry experts and adeptly manage vendors and consultants to optimize commercial and asset performance, aligning marketing and leasing with financial targets and growth goals.
• Implement portfolio-wide performance strategies focused on improving customer satisfaction, increasing revenue, and reducing operational costs through efficiency.
• Introduce initiatives that generate value by increasing income, cutting costs, and creating new ancillary revenue channels.
• Collaborate with property management, engineering, and project teams to prioritize operating expenditures and lifecycle planning, enhancing building efficiency without sacrificing service quality.
• Enhance governance, procurement, and contract frameworks to ensure operational excellence throughout all assets.
• Promote alignment across commercial, finance, legal, project, and operations divisions to achieve integrated business results and boost asset value in line with shareholder expectations.
• Lead portfolio positioning, upgrades, master planning, redevelopment projects, ensuring alignment with long-term strategies and capital expenditure priorities including feasibility and regulatory consultations.
• Translate design and technical aspirations into feasible, commercially viable projects supported by clear financial models and shareholder alignment.
• Manage and prioritize CAPEX investments, ensuring resource discipline and value focus across the portfolio.
• Support capital recycling and new investment ventures by providing data-driven performance and market analysis and conducting rigorous underwriting.
• Prepare comprehensive Board and management presentations with relevant data and well-founded assumptions to aid sound decision-making.

Qualifications and Experience

• University degree in Engineering, Business, Real Estate, Finance, or related discipline.
• Over 20 years of diverse experience spanning investment, business development, commercial strategy, asset and lease management, development, and operational leadership.
• Demonstrated strong business insight managing varied portfolios within complex regulatory and operational contexts.
• Robust governance skills with agility to translate complex stakeholder needs into clear, actionable strategies.
• Cultural proficiency with Asian and Western tenants and experience leading multinational, cross-functional teams in corporate real estate or institutional settings.
• Proven institutional rigor in controlling OPEX/CAPEX, executing value-creation, and spearheading digital and physical business transformations; experience in luxury property sectors and service-focused office, retail, residential, or hospitality environments is advantageous.
• Expertise in financial modeling, marketing analytics, investment appraisal, commercial negotiation, project economics, leasing strategies, customer-centric design and development, capital planning, cost control, and operational optimization.
• Entrepreneurial mindset with teamwork focus, problem-solving skills, and a strong commitment to ethical standards and long-term value creation.

Company Culture and Benefits

• Supportive, collaborative work environment with structured training and career development pathways.
• Comprehensive medical plans, health and wellness initiatives, and flexible benefits allowing customization to employee needs.
• Exclusive employee rates at company hotels and retail malls; additional paid leaves including birthday, exam, and volunteer leave.