Front Office Supervisor - Casual

About the Role

The London Heathrow Marriott Hotel is seeking a dedicated Front Office Supervisor to enhance guest experiences at one of the world's premier hotel brands. This full-time position requires a commitment of 40 hours per week at our Hayes location.

Job Responsibilities

• Manage daily guest service operations to ensure efficient and seamless service delivery.
• Lead and train front office staff to uphold superior customer service standards.
• Coordinate guest check-in and check-out processes with accuracy and promptness.
• Address guest inquiries and resolve complaints tactfully and swiftly.
• Maintain cleanliness and orderliness in guest service areas.
• Enforce health, safety, and hygiene protocols maintaining a secure environment.
• Record guest interactions, transactions, and staff performance data meticulously.
• Assist with managing inventory and ordering supplies as necessary.
• Implement service improvements based on guest feedback to elevate their experience.
• Collaborate across departments to fulfill guest requests ensuring operational harmony.

Safety and Company Policies

• Adhere strictly to the company's safety, security, and operational policies.
• Report maintenance issues, accidents, injuries, and unsafe conditions promptly to management.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and appearance.
• Safeguard confidential and proprietary information.
• Communicate clearly and professionally with colleagues and guests.
• Foster positive workplace relationships and promote teamwork.
• Support the team in achieving shared objectives.
• Actively listen and respond supportively to colleagues' concerns.
• Ensure all service quality standards and expectations are consistently met.

Preferred Qualifications

• Completion of high school education or a GED equivalent.
• Minimum of one year of experience in a customer service or related front office role.

Employee Benefits

• Complimentary meals during shifts.
• Provision of a professional uniform.
• Access to hotel's leisure club and gym facilities at no cost.
• Availability of Benefit HUB discounts and offers.
• Discounted rates at Marriott Hotels worldwide and 50% off at the hotel’s restaurant, Carluccio's.
• Eligibility for health insurance plans including vision and life coverage.
• Automatic enrollment in a pension scheme after three months with options for additional pension plans.
• Access to a confidential Employee Assistance Program offering support for financial, stress, and health challenges.
• Opportunities for career advancement and internal mobility within Marriott's global network.
• Training programs to develop skills and support professional growth.
• Free on-site parking for employees.

Sustainability Initiatives

• Use of renewable energy through windmills and solar panels reducing carbon footprint.
• On-site rooftop greenhouse growing fresh herbs and vegetables to support low food mileage.
• Installation of water-saving fixtures and energy-efficient laundering systems for conservation.
• Implementation of a Food Waste Lab to repurpose food production waste promoting sustainability.
• Hosting sustainable meetings with environmentally conscious event packages.

Additional Information

Marriott International is committed to diversity and inclusion, providing equal employment opportunities without discrimination based on disability, veteran status, or other protected categories. Join the London Heathrow Marriott team to embark on a rewarding career emphasizing excellence and environmental responsibility.