Fraud Specialist

Job Summary

This position involves conducting thorough fraud investigations and managing fraudulent activities to protect customers and company assets.

Main Responsibilities

• Perform detailed fraud analysis and conduct investigations regarding suspicious activities.
• Authenticate customers and verify their identities to prevent fraud.
• Detect, oversee, and mitigate fraud across various channels.
• Evaluate data to confirm or dismiss fraud allegations.
• Investigate fraudulent orders and identify trends related to identity theft.
• Handle fraud escalations by taking appropriate actions.
• Document research outcomes and escalate cases to internal departments or legal teams as necessary.
• Assist in refining fraud prevention policies and processes.
• Engage in projects aimed at identifying challenges and proposing solutions.
• Respond to inbound calls from customers or victims reporting fraud concerns.
• Manage daily tasks including answering fraud-related phone calls, utilizing internal systems to evaluate fraud cases, communicating with colleagues via Slack, and reviewing documents for identity verification.

Required Skills and Experience

• Proficient English communication skills with the ability to converse effectively in calls.
• Strong listening skills and ability to manage tone professionally during interactions.
• Capable of multitasking across several systems and screens simultaneously.
• Experience with phone handling and typing accuracy.
• At least one year of experience in fraud detection, customer service, or working in a call center environment.
• Comfortable working in a Windows computer environment.
• Minimum educational qualification of High School diploma or equivalent.

Compensation and Benefits

The position pays between $22.00 and $25.00 per hour. Employees are eligible for overtime pay at 1.5 times the hourly rate for hours over 40 per week, depending on state or local laws. Benefits for full-time staff may include medical, dental, vision insurance, health savings accounts, paid time off, paid bereavement leave, 401(k) with employer match, life and disability insurance, commuter and dependent care benefits, accident and critical illness insurance, hospital indemnity coverage, travel accommodations and reimbursement, performance bonuses, sick leave, and mobile phone reimbursements where applicable.

Consent and Privacy

By applying, candidates consent to receive communications via text, email, or phone calls which may include automated, AI-assisted, pre-recorded, or live messages regarding employment opportunities. Applicants must confirm that the contact information provided belongs to them and agree to the use of AI technology in the recruitment process. Communications may be recorded. Consent is voluntary and can be revoked by replying "STOP" or contacting [email protected]. The applicant's personal information will be handled as described in the company's Privacy Policy.