Experienced Reception (Front Desk) Manager

About the Company

The Sivananda Ashram Yoga Retreat Bahamas provides a comprehensive, all-inclusive experience on the serene shores of Paradise Island. Rooted deeply in the classical traditions of Swami Sivananda and Swami Vishnudevananda, the ashram offers regular yoga sessions, meditation, chanting, enlightening talks, and cultural events. Guests enjoy wholesome vegetarian meals and can participate in structured programs such as the month-long Yoga Teacher Training Course and the Residential Study/Karma Yoga Program, which delve into study, practice, and selfless service. The ashram promotes holistic wellness, spiritual progress, and inner transformation within a close-knit, supportive community.

Role Overview

We are in search of a highly organized and technologically proficient Reception (Front Desk) Manager to lead the front desk operations. This role demands familiarity with modern cloud-based booking systems like RetreatGuru to manage guest arrivals and reservations seamlessly, ensuring efficient and accurate operations.

Key Duties

• Manage reservation platforms daily, handling booking processes, room inventories, guest lists, and scheduling adjustments.
• Lead front desk activities with a friendly and professional demeanor, overseeing digital intake forms, payment handling, and guest preferences.
• Provide outstanding customer service by anticipating guest needs, promptly addressing inquiries, and fostering a positive experience from start to finish.
• Address guest questions, concerns, and special requests professionally, escalating as necessary.
• Oversee guest communications through email, phone, and messaging, maintaining timely and professional responses.
• Identify and implement process improvements to streamline check-in/out procedures, automate guest communications, and reduce manual data entry.
• Coordinate closely with reservations, marketing, housekeeping, kitchen, and spiritual leadership to ensure clear communication of guest notes, dietary needs, and scheduling changes.
• Uphold front desk standards by keeping the reception area welcoming, orderly, and compliant with policies.

Qualifications and Requirements

• Proven commitment to superior customer service and building positive guest relationships.
• Proficient with retreat and hospitality booking software such as RetreatGuru or similar property management systems, with quick adaptability to new technologies.
• Highly comfortable using cloud platforms, digital spreadsheets (Google Sheets/Excel), payment systems, and communication tools.
• At least 4 years' experience managing front desk or guest services in hospitality or a related leadership role.
• Ability to stay calm under pressure, solve problems efficiently, and manage last-minute reservation changes.
• Excellent written and verbal communication skills with meticulous attention to detail.
• Strong organizational and time management abilities capable of juggling multiple tasks in a dynamic environment.