Executive - Fraud Detection and Prevention

About the Company

SBI Card is a premier credit card issuer in India that provides an extensive variety of credit card products tailored to meet diverse customer requirements. The organization prioritizes innovation and digital currency empowerment to facilitate smooth payment experiences with valuable benefits. Upholding the motto 'Make Life Simple,' SBI Card places customer convenience at the core of all initiatives while fostering a work environment that promotes growth and progress for all team members. As an equal opportunity employer, SBI Card embraces diversity and inclusivity, ensuring fair treatment for all employees regardless of race, color, gender, religion, or other personal attributes.

Role Overview

The Executive's primary responsibility is to conduct timely and precise assessments of fraud alerts to detect and prevent fraudulent activities, comply with regulatory standards, and maintain an excellent customer experience.

Key Responsibilities

• Examine application and transaction data to identify suspicious patterns, making informed decisions to approve or reject applications and to block or unblock credit cards.
• Engage with applicants or customers for clarification of patterns leading to decision-making on approvals or card actions.
• Collaborate with analytics and management teams by reporting observed fraud techniques to assist in early fraud identification and prevention mechanisms via rule adjustments.
• Ensure compliance with Know Your Customer (KYC) regulations and transaction monitoring protocols.
• Educate customers about potential fraud risks to enhance their awareness and prevent fraudulent incidents.
• Swiftly act upon suspected fraud alerts while maintaining high standards of customer service.
• Handle fraud alert decisioning for applications and transactions classified as low to medium risk.
• Adhere consistently to standard operating procedures (SOPs) and policies concerning customer communications.

Performance Indicators

• Maintain daily productivity targets for number of cases assessed as defined by Service Level Agreement (SLA).
• Achieve high accuracy rates in fraud decision-making to optimize detection.
• Maximize fraud detection rates while minimizing false positives.
• Proactively identify and communicate fraud trends and suggest process improvements.
• Follow established processes reliably as per performance agreements.

Skills and Experience

• Familiarity with fraud management systems, application sourcing, transaction processing, and related performance indicators.
• Proven ability to document case facts clearly and accurately.
• Strong analytical capabilities and problem-solving skills.
• Decisive judgment in high-pressure situations.
• Effective listening and communication skills.
• Meticulous process adherence and orientation.

Educational Qualifications

A graduate degree in any discipline from a reputed and recognized institute or university.

Preferred Industry Background

Candidates with experience in Banking, Financial Services, E-Commerce, Fintech, Telecom, or Insurance sectors are desirable.

Employee Benefits

• Commitment to a healthy work-life balance supported by comprehensive wellness and wellbeing initiatives promoting mental and physical health.
• Recognition and rewards program to celebrate employee contributions.
• Inclusive, diverse, and dynamic team culture with gender-neutral policies.
• Inclusive healthcare benefits encompassing medical insurance, personal accident coverage, group term life insurance, annual health checkups, dental, and outpatient department benefits.
• Structured learning and development programs to support employee growth and career advancement.