Executive - Debt Management Services - Rural

About the Role

This position focuses on recovering overdue loan and credit-account payments in rural markets. The role requires active customer visits, coordination with agencies and internal teams, and steady follow-up to improve collection outcomes while staying within legal and compliance boundaries.

Key Responsibilities

• Meet collection goals through field visits to customers and agencies.
• Track performance against defined parameters and share timely progress updates.
• Follow legal requirements carefully during product repossession activities.
• Keep detailed records of customer conversations, commitments, and transactions.
• Prepare regular updates and reports on collection progress and outcomes.
• Respond quickly to escalations and work toward effective issue resolution.
• Manage the daily DRR (Daily Risk Report) and related follow-ups.
• Build and execute approaches that help improve recovery and collection rates.
• Track cases individually and ensure resolution within agreed timelines and the AOP.
• Support portfolio monitoring, debt collection planning, and target achievement.
• Handle reporting, analysis, risk monitoring, and vendor coordination.
• Work with both internal and external stakeholders to close collection cases efficiently.

Required Qualifications and Experience

• The job is open to any graduate.
• Applicants should be comfortable with field-based collections and customer follow-up.
• Experience in collections, recovery, reporting, compliance, or vendor coordination will be relevant.
• Strong documentation, monitoring, and case-tracking skills are needed.
• The role calls for the ability to manage escalations and work within timelines.

Additional Information

Bajaj Finserv Lending provides a wide range of loan and insurance products, including Bajaj Auto two-wheeler finance, consumer durable loans, personal loans, loan against property, small business loans, construction equipment loans, loan against securities, and insurance services. The business serves more than 5 million customers across India and holds the highest credit rating of FAAA/Stable among NBFCs in the country.